Openings For freshers-Bangalore
- Cognizant
- 0 years
- Bengaluru
- 12 months ago
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Job Description
Role & responsibilities
- Ensure to meet daily KPIs
- Accountable for the success and quality of the process
- Ensures that the process is followed correctly in Service Operations
- Ability to learn to work with customer internal tools
- Agent will also be trusted to maintain a high degree of confidentiality while meeting strict deadlines
- Flexible to work in assigned shift timings as per process requirements
Preferred candidate profile
- Excellent written, reading & spoken communications skills in English
- Good Cognitive, Logical & Analytical skills
- Understanding of the social space (trends, influencers, engagement, things to be cautious of etc.)
- Excellent analytical and research skills
- Quick learning and understanding of complex processes
- Experience with Payments Fraud & Risk (or similar programs) Internet Savvy
Other requirements
- Willing to work in 24x7 environment
- Ability to manage critical situations with minimum supervision
- MS Office & strong keyboard skills
- Good interpersonal and communication skills
- Ability to perform in adverse situations
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & Operations, Role Category: Non VoiceRole: Non Voice - OtherEmployement Type: FreshersContact Details:
Company: CognizantLocation(s): Bengaluru+ View Contact
Keyskills: fresher good communication Aptitude fraud analysis Data Interpretation Transaction Analysis quantitative ability logical thinking
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