Customer Service Representative Travel Agency @ Vibrantzz Management

Job Description

Urgent Job Opening for Customer Service Representative/Executive/Associate

Dear Job Seekers,

Greetings from Vibrantzz Management Services!

Shift time US: 5:30 pm - 8 am in Btwn any 9hours 

Job Locations:   Malad

Requirements : 

• Graduate fresher can apply
• HSC + 1yr experience or more
• Candidates with any Voice Process experience in BPO or non-BPO can also apply

Key Responsibilities:

Blended Customer Service (Inbound ):

• Handle inbound calls from customers inquiring about flight bookings, hotel reservations, rental car options, vacation packages, and other travel-related services.
• Initiate outbound calls to follow up with customers on existing bookings, offer upgrades, or resolve pending issues.
• Provide accurate and timely responses to customer queries via phone, email, or chat.
• Assist customers with booking modifications, cancellations, refunds, and rebooking procedures.

Backend Process Management:

• Process booking requests, cancellations, and amendments in the reservation system.
• Verify customer details, booking accuracy, and payment transactions.
• Handle administrative tasks, including but not limited to updating customer profiles, processing refunds, and generating booking confirmations.

Customer Issue Resolution:

• Identify and resolve customer complaints related to travel bookings, delays, errors, and other service-related issues.
• Offer compensation, alternative solutions, or escalate complex cases to the appropriate department.

Qualifications :

1. HSC / GRADUATE 

Working : 5 days working Weekly 2 rotational offs


How to Apply:


Interested candidates can call or WhatsApp us on the following contact details:

Contact No: hidden_mobile
Email: hidden_email


Best Regards,


HR.Snehal Rathod
Vibrantzz Management Services

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   bpo backoffice international call center chat process voice process back office email support