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Customer Service Representative Job in Impac

Home > Customer Service (International)

 Customer Service Representative Job in Impac

Job Description

    Process:- Premium Inbound Voice/Chat Process

    Location: - Gurgaon

    Shift - US shifts 

    5 days working, rotational shifts & rotational week offs
    Salary upto 5lpa depending upon experience and last drawn

    Qualification: - Graduate, Under Graduate freshers & experienced candidates with excellent communication skills can apply.

    Job responsibility: - 

      • Answering questions: Inbound customer service representatives answer questions about products or services, account cancellations or renewals, and more   
      • Resolving issues: They resolve issues with orders or accounts, and escalate issues when necessary   
      • Providing technical support: They may provide technical support to customers   
      • Handling customer feedback: They handle customer feedback and complaints   
    • Documenting interactions: They record inquiries, transactions, interactions, complaints, and comments of clients   
    • Maintaining quality standards: They ensure adherence to quality parameters and customer satisfaction 

     

    Interested candidates please ping their CV to Yash Chauhan on hidden_mobile.

     

Employement Category:

Employement Type: Full time
Industry: BPO / Call Center
Role Category: Customer Service (International)
Functional Area: Not Specified
Role/Responsibilies: Customer Service Representative Job in Impac

Contact Details:

Company: Impac Services Hiring
Location(s): Noida, Gurugram

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Keyskills:   blended process typing 40wpm solving queries leadership skills problem solving customer relationship spoken english effective communication skills interpersonal skills hospitality

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Impac

IMPAC SERVICES