Desktop Support Engineer Job in
- Teleperformance
- 1 to 5 Yrs
- Other Haryana
- 1 year ago
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Job Description
- Job summary Handle and respond to Global Customers requests through multiple communication channels while updating CRM systems with all requested information appropriately. Maintain solid customer relationships by handling their questions and concerns with speed and professionalism. About company - Teleperformance is a global digital business services company. Our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. We deliver the most advanced, digitally powered business services to help the worlds best brands streamline their business in meaningful and sustainable ways. Location Gurgaon Benefits/Bonus -NA R & R -NA Q& Skill- Provides technical support to TP Global employees who work from home. Log customer interactions into the customer relationship database and follow escalation procedures to resolve issues Track and follow cases to ensure that they are closed in an efficient and timely manner Provide and maintain strong, professional relationship with all customers and show empathy at all times Research to the Knowledge Base to troubleshoot customer problems and address questions and/or concerns Handle customers complaints according to procedures and log cases appropriately Ensure all support calls and (when applicable) emails and chats are answered and resolved within the agreed SLAs Provide feedback to his/her superior on new/emerging issues that have been identified and work to proactively highlight areas that need to be improved Take on board feedback and adapt skill accordingly Adhere to Teleperformance Rules & Regulations on personal & performance data Confidentiality & Security Adhere to Internal and External Standards as those released by the Steering Committees Attend recurrent trainings published by the Client/Company on a regular basis This job is also searched as Desktop Support Engineer , Service Desk Engineer, Trouble shooting , Technical Support Engineer Job Type: Full-time Shift: Day shift Work Days: Monday to Friday Ability to commute/relocate: Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Required) Experience: IT: 1 year (Required) Work Location: In person,
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Desktop Support Engineer Job inContact Details:
Company: TeleperformanceLocation(s): Other Haryana+ View Contact
Keyskills: Technical Support Customer Relationship Management Troubleshooting Desktop Support Service Desk Customer Service Knowledge Base
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Motivated by challenges and delivering exceptional outsourcing services for over 20 years, Teleperformance in India is a leading provider of Digital Integrated Business Services. We offer omnichannel Customer Experience Management, Back-Office Services and Transformation Solutions to leading glo...
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