Netskope Tac Engineer Job In Innova Esi
- Genpact
- 3 to 7 Yrs
- Chennai
- 1 year ago
- Email to a friend
- Report this job
Job Description
- Company Description Innova ESI is a leading IT partner firm focused on providing Digital Transformation through end-to-end data solutions with a global presence in the USA, Canada, Mexico, India, and Singapore. We empower businesses with innovative and sustainable IT solutions to drive digital transformation, enhance operations, and enable growth. Our holistic approach and commitment to top-quality, cost-effective services set us apart in the industry. Role Description This is a full-time hybrid role for a Netskope TAC Engineer at Innova ESI in Bengaluru, with flexibility for some remote work. The TAC Engineer will be responsible for network administration, network engineering, technical support, troubleshooting, and network security tasks to ensure smooth operations and security of IT systems. Primary Skills: Excellent Communication Skills. Candidate should have very strong fundamental core networking skills, with thorough knowledge of TCP/IP Protocol suite, OSI layered architecture and should be able to relate that knowledge in troubleshooting related issues Excellent knowledge and prior experience supporting network security technologies such as Proxies, NG Firewalls, SSL/IPSec, VPNs, SSO Familiarity with DLP and Encryption gateways. Proven knowledge and practical application of Security, Firewalls, access and perimeter control, vulnerability management and intrusion detection. Ability to understand and troubleshoot various network problems using utilities like lookup, traceroute, ping, net stat and packet sniffers like wire shark, TCP dump and HAR Captures (HTTP Archive) etc International Support experience preferable. CCNA certification is preferable Experience: Minimum 3+ years of experience in TAC Environment like Firewall and SASE domains. Roles and Responsibility Ability to work in a highly dynamic TAC (Technical Assistance Center) environment with a High focus on customer satisfaction. Able to determine problems quickly and deliver a Remarkable Customer Experience. Check the case queue and clear the cases in it before the end of the shift Help customers with Netskope products and services. Update ZD with case updates and set SLA accordingly Manage caseloads & backlog in a timely manner, drive them for a closure Take ownership for problem resolution, problem reproduction and escalation. Escalate cases to the L2 team whenever required with proper documentation.,
Employement Category:
Employement Type: Full timeIndustry: IT Services & ConsultingRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Netskope Tac Engineer Job In Innova Esi AtContact Details:
Company: InnovaLocation(s): Chennai
Keyskills: SSO DLP Security Firewalls Vulnerability Management Intrusion Detection Access
Similar positions
Genpact
Genpact Headstrong Capital Markets is a global consulting and IT services company with a specialized focus in capital markets. With more than 20 years of experience consulting with 9 of the worlds top 10 investment banks, we are the world’s leading technology services provider for the fin...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in