Desktop Support Engineer Job in PES HR
- PES Hr Services
- 1 to 2 Yrs
- Ahmedabad
- 12 months ago
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Job Description
- Branch Visits of assigned branches in the base location and nearby cities.
- Troubleshooting for desktops, laptops, Lan, Switch, Passbook kiosk, Outlook and printers in terms of hardware and configuration issues of assigned branches.
- Ensure timely resolution of escalated support requests, maintaining a high level of customer satisfaction (CSAT).
- Collaborate with other IT teams to resolve complex technical issues.
- Monitor and track incidents and request tickets to ensure timely resolution and adherence to service level agreements (SLAs).
- Enforce IT security policies and practices, including user access controls, data protection, and compliance with regulatory requirements.
- Periodic business user connect & tracking of actionable.
- Engineer should be well versed in remote support.
- Engineer should have good communication skill and technical knowledge.
- Engineer should have Excellent problem-solving and multitasking skills.
- Physical Asset verification Activity
- Monday to Saturday working on general shift & on requirement basis on holidays as well.
Primary responsibilities :
Employement Category:
Employement Type: Full timeIndustry: IT Services & ConsultingRole Category: IT Operations / EDP / MISFunctional Area: Not SpecifiedRole/Responsibilies: Desktop Support Engineer Job in PES HRContact Details:
Company: PES HR ServicesLocation(s): Ahmedabad+ View Contact
Keyskills: laptops desktop support active directory networking software installation
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