Center Manager Job in Success and Beyond HR
- Kpr sugar apperals
- 3 to 8 Yrs
- Mumbai
- 1 year ago
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Job Description
- Managing and monitoring delinquent account collection for the assigned portfolio and a team of Team Manager and Team Leaders Coordinating with business and collection functions across locations.
- Ensuring call centre activities are supported by robust field management.
- Preparing MIS reports to provide feedback to seniors viz Collection work flow.
- Defining the parameters for evaluating and review the pickup activities and implementing corrective actions.
- Putting Vendor Management in proper shape to ensure smother operations.
- Formulating various processes related to customer services in initial phase and their compliance.
- Conducting meetings for setting up objectives abd designing or streamlining processes to ensure smooth functioning of operations.
- Ensuring collections strategy execution as plan and capacity.
- Maintaining attrition level.
- Hands on IT and dailer ,Attrition and leave forecast report audit.
- Forecasting of workflow on the basis of historic data, trend analysis market growth, deciding monthly and weekly process targets.
- Should take care of branch Admin work and Employee engagement activity.
Designation - Center manager
Location - Mahape
Products - consumer durable, two wheelers and personal loan
Roles:
Employement Category:
Employement Type: Full timeIndustry: Financial ServicesRole Category: Customer Service (Domestic)Functional Area: Not SpecifiedRole/Responsibilies: Center Manager Job in Success and Beyond HRContact Details:
Company: Success BeyondLocation(s): Mumbai+ View Contact
Keyskills: collection center management outbound call center center manager
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