Guest Relations Executive Job In Unicare
- Unicare Integrated
- 1 to 4 Yrs
- Chennai
- 9 months ago
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Job Description
- Greet guests upon arrival and departure, ensuring a smooth and pleasant experience.
- Assist with check-in and check-out procedures.
- Anticipate and address guest needs and concerns promptly and efficiently.
- Provide information about the hotel, amenities, and local attractions.
- Assist guests with requests, such as arranging transportation or making reservations.
- Listen to and address guest complaints or concerns in a professional and courteous manner.
- Find solutions to resolve issues and ensure guest satisfaction.
- Create a positive and welcoming environment for all guests.
- Ensure the hotel's facilities and services are maintained to a high standard.
- Oversee the arrivals and departures of VIP guests.
- Provide personalized service and attention to VIP guests.
- Maintain open communication with guests and other hotel staff.
- Coordinate with other departments to ensure seamless guest service.
- Gather guest feedback to identify areas for improvement.
- Contribute to the continuous improvement of guest service and hotel operations.
- Answer phones and respond to guest inquiries.
- Assist with other tasks as needed
- Diploma or BSc/BA in Hospitality Management is preferred
- Excellent communication and interpersonal skills.
- Knowledge of MS Office and guest management systems.
- A friendly, professional, and customer-first attitude.
Job Overview:
We are seeking a professional and highly organized Guest Relationship Executive to join our team. As the primary point of contact for guests, you will play a key role in ensuring a positive and memorable experience. Your role will involve fostering strong relationships, addressing guest needs, and maintaining a welcoming and efficient atmosphere, ensuring that every guest feels valued and well-cared for throughout their interaction with our organization.
Key Responsibilities:
Qualifications and Skills:
Employement Category:
Employement Type: Full timeIndustry: Facility managementRole Category: Front Office / Guest RelationsFunctional Area: Not SpecifiedRole/Responsibilies: Guest Relations Executive Job In UnicareContact Details:
Company: Unicare IntegratedLocation(s): Chennai
Keyskills: guest relations front desk guest handling guest service front office guest relationship management guest satisfaction
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