Executive -Technical Help Desk
- Atria Convergence
- 1 to 6 Yrs
- Chennai
- 6 years ago
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Job Description
Purpose of the Role
The objective of this role is deliver exceptional customer service by focusing on service skills and ensure all required operational parameters are met and adhered to. He/she is closely involved in interacting with customers on a day to day basis, clarifying and resolving customer complaints and queries, determining the cause of the problem, providing best resolution.
Role Description
- To provide customer satisfaction on every call
- To ensure closure of the ticket within the prescribed TAT
- To provide speedy resolution
- Willingness to work in rotational offs & rotational Shifts
- To resolves product or service problems by clarifying the customer's complaint
- To ensure support to all Engineers in field, sharing the configuration and responsible for internal technical support and external technical cooperation
Key Result Area
This role will drive high performance customer service by ensuring the desired level of productivity, call quality, SME skills, resolution providing skills are as per the organizations required norms.Will be responsible for resolution of Technical complaints.
Recruitment Specifications
Education
Diploma in EEE, ECE or CSE
Any Graduate / BE /Btech
Work Experience
- Minimum of 1_5 Years of work experience
Experience in customer service or call centre background preferred
Experience in handling technical calls will be preferred
Strong communication skills
Good interpersonal skills
Knowledge of multiple languages like Tamil, Kannada, telugu, Hindi will be an added advantage.
Contact Person - Prithvi
In case of interest please share your updated resume to po**************j@***.actcorp.in
We will conduct telephonic round of interviews
Regards
Team HR
Employement Category:
Employement Type: Full timeIndustry: Telecom / ISPRole Category: Technical Support / HelpdeskFunctional Area: Not ApplicableRole/Responsibilies: Executive -Technical Help DeskContact Details:
Company: Atria ConvergenceLocation(s): Chennai
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Atria Convergence
ACT (Atria Convergence Technologies Ltd.) was born out of a vision to become the most admired in-the-home entertainment, education, Today, we are closer than ever to realising it. Based in Bangalore, we serve a number of cities and towns in Karnataka, Andhra Pradesh, Telangana, Tamil Nadu and Delh...
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