Quality Analyst Lead
- Career Valley
- 2 to 6 Yrs
- Noida, Gurugram
- 6 years ago
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Job Description
This is to inform you that we have few positions for quality analyst role for an MNC based at Gurugram location. The company comes under the umbrella of 50 fortune MNCs.
Job description: The selected aspirants will be helping internal employees with their queries related to HR benefits, leave, compensation etc.
Following are the grids for which they are hiring:
1. Level 1: two to three years of experience in the quality control or customer service international voice process. In-depth knowledge of customer service, customer satisfaction etc.
Salary upto: 34-36k in hand.
2. Level 2: 3.5 to 6 years of experience ( Atleast 2 years of exp in quality domain). This role will be quality checking of the response of level 1 auditors. Through there are no voice interaction with direct customers however, client call would be a part of KRA. And hence, excellent communication skills are required.
Candidate should have basic understanding of the following: Root cause analysis, Fish bone Diagram, Pareto chart etc.
Salary upto: 40k in hand.
Cabs: Both Side
Weeklyoff: Rotational
Working: 5 days
*****Note: Candidates from Non quality experience can also apply for level 2 however, verbal comm skills should be excellent*****
For more details, please call or whats app at: 9625792***. Candidate may drop cvs to ca*******************g@gm**l.com
Regards,
Kshitij
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Customer Service (International)Functional Area: Not ApplicableRole/Responsibilies: Quality Analyst LeadContact Details:
Company: Career ValleyLocation(s): Noida, Gurugram
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