Sales Trainer - Turbo Cross Sell
- Idfc First Bank
- 5 - 10 years
- Mumbai
- 10 months ago
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Job Description
Role/ Job Title: Sales Trainer Turbo Cross Sell
Function/ Department: Turbo Cross Sell
Job Purpose:
This role is responsible to create innovative, easy to use and striking content for 2k+ learners, spread across different Turbo centers. S(he) will be the evangelists for use of new technologies to develop interesting, interactive, engaging, and easy to use sales & e-learning scripts, lesson plans, assessments, ILT & E-learning training modules, micro-learning modules/bytes, video(s), games and simulations to enhance pull learning to support learning through the life cycle of a frontline(s). He/she will develop and regularly update a scalable organization-wide training content for Turbo Cross Sell.
Roles & Responsibilities:
- Prepares new sales representatives by conducting orientation to sales process and products.
- Strategize, Analyze and Implement innovative training solutions that may include learning in any mode, such as classroom, eLearning, blended, digital and game-based learning for new hire orientation & refreshers for new or existing product campaigns.
- Evaluate created content and current learning programs with internal stakeholders to make appropriate recommendation for improvements, revisions and long-term strategic success of the programs.
- Strategize and co-ordinate with various internal stakeholders like Product, Ops, Training, Quality & other teams for the ideation, feedback and development of content materials to support learning outcomes.
- Design, Produce and Edit the various content documents that are used by front line Officers/trainers.
- Sales scripts to be used by front line officers on calls for sourcing the banks products.
- Translation of sales scripts into Hindi or dual language English & Hindi as required. Knowledge of other Indian languages is an added advantage.
- Lesson Plans, ILT training modules and assessments required for the training program.
- E-learning content, gamified modules, simulation scenarios and assessments to drive learning outcomes.
- Micro-learning modules, mailers etc. to be used in refresher training, re-iterations etc.
- Regular revisions and updates to the created content basis product changes received
- Adopting ID principles like SAM, ADDIE, BLOOMS taxonomy, and identifying TNI through interactions with internal stakeholders and frontline Officers like call listening, side buddy etc.
- Ensure content is created within expected timelines and whilst displaying high quality clean and creative design and writing skills.
- Conduct monthly and quarterly reviews of created content like scripts, Lesson Plans, modules, assessments etc.
- Co-ordinate with vendors in appropriate content development tasks/assignments to ensure that the company receives quality service within the expected timeline and budget.
- Determine support in instructional design, strategies, assessments, technology and distributed learning across Turbo Centre catering to various learner groups and learning styles.
- Organize learning materials into a central library resource for leaders and internal teams to use.
- Direct structured learning experiences and monitor their quality results.
- Analyze & implement the use of AI in learning design.
- Effective time management to manage multiple tasks at hand.
- Good Project Management skills to manage and close multiple projects simultaneously.
- Effective Stakeholder Management to approach, co-ordinate and manage multiple stakeholders.
- Excellent oral and written communication skills, which will help you speak effectively with stakeholders and write compelling content.
- Ability to understand the spoken and identify unspoken needs of stakeholders so that the design, content/learning program can be created to suit the needs of the stakeholder.
- Impeccable graphic design skills to create clean & innovative designs within brand & product guidelines and stakeholders needs.
- Strong process-oriented skills with self-initiative to drive continuous improvement.
- Ability to handle pressure of steep timelines, large volumes and constant/regular revisions.
- Work closely with front line Officers/trainers/ other teams to meet learning outcomes.
- Team player, openness to feedback, confident demeanor, willing to travel across partners sites within Thane/Navi Mumbai.
Job Classification
Industry: BankingFunctional Area / Department: Teaching & Training, Role Category: Corporate TrainingRole: Product / Service TrainerEmployement Type: FreshersContact Details:
Company: Idfc First BankLocation(s): Mumbai
Keyskills: E-learning Content Creation Articulate Storyline Power Point Presentation Instructional Design Module Design LMS Content Development Training Modules
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