Service Relationship Manager - Affluent Banking
- Indusind Bank
- 3 - 5 years
- Hyderabad
- 10 months ago
- Email to a friend
- Report this job
Job Description
Job title: Service Relationship Manager
Location: Hyderabad
Job Description:
- Manage & provide exceptional service to mapped affluent clients & be one point of contact for their service related queries/requests & complaints.
- Handle & Process all financial & Non- Financial transactions pertaining to mapped affluent clients.
- Upgrade customers maintaining high balances to Exclusive/Pioneer program as per the eligibility.
- Monitor Daily account balances and maintain book stability through immediate client intervention on accounts which demonstrate balance depletion / attrition propensity.
- Build and deepen relationships with existing Customer base by focusing on Family Grouping/household penetration.
- Manage the key performance indicators (Family Penetration/Digital Channel Activation/Book Growth/ Overall Service of the mapped base).
- Ensure effective on-boarding of NTB clients & engagement with mapped clients as per laid process.
- Generate quality references for opening new accounts from existing mapped customers.
- Ensure timely closure of all Request/Complaints/Welcome/CE calls/Campaigns assigned on Talisma.
- Increase the Client stickiness and engagement by activating customers on Direct Transaction Channels of the bank like Mobile Banking App/ Net Banking / Debit Card/ VIDYO Branch etc.
Interested candidates can share their resumes at ma************a@in*****d.com / 7892083***
Job Classification
Industry: BankingFunctional Area / Department: BFSI, Investments & Trading, Role Category: Banking OperationsRole: Relationship ManagerEmployement Type: Full timeContact Details:
Company: Indusind BankLocation(s): Hyderabad
Keyskills: team management customer service banking operations banking products relationship management retail banking cross selling client relationship management branch operations banking sales kyc wealth management corporate banking finance branch banking
Similar positions
Indusind Bank
Wipro Ltd (NYSE:WIT) is a global information technology, consulting and outsourcing company with 170,000+ workforce serving clients in 175+ cities across 6 continents. \\r\\n\\r\\nWipro helps customers do business better by leveraging our industry-wide experience, deep technology expertise, comprehe...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in