Soft Services - Assistant Manager
- Jones Lang LaSalle
- 6 - 11 years
- Hyderabad
- 10 months ago
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Job Description
Roles and Responsibilities
- Manage soft services operations, including housekeeping, cafeteria management, administration, and facility operations.
- Daily inspection of premises for cleanliness and hygiene and take corrective actions as and when required
- Ensure that high quality of service is carried out promptly according to standards
- Maintain a high standard of hygiene, safety and cleanliness in accordance with client and statutory requirements
- Identify client needs and expectations and ensure client satisfaction
- Deal professionally with customer feedback
- Actively monitor and handle complaints
- Ensure completion of all relevant Company paperwork; maintain the accounting, systems and processes with legible, precise, accurate and timely completion.
- Assess weekly and monthly figures and maintain adequate controls to monitor budget performance
- Actively pursue and achieve budget targets and assist in budget compilation
- Ensure security and maintenance of premises, equipment and stock
- Formulate systems in line with client and ISS expectations
- Maintain and continuously improve the quality of service and standards
- Keep all wastage to a minimum and observe environmental practices where required
- Assist in recruitment, selection and induction of staff in accordance with company standards
- Effectively lead, develop and motivate the service team, monitor and solve personnel issues as they arise within the department
- Responsible for grooming, cleanliness, hygiene, uniforms and overall attitude of the staff
- Keep a strict control on the maintenance, property and other equipment provided by the client
- Ensure that employees under his control are adequately briefed and experienced for the job they are assigned and that they have received appropriate safety training
- Ensure incident highlight on time to the senior management as per set protocol by the organization
- Maintain the handover process and communicate the pending & follow ups task properly
- Good leadership and motivational skills to help retain staff at site level
- Site/Clint expectation downloaded educate to each team member and fulfill the requirement
- Necessary report and document provide on time to site/client
- Provide timely/approved uniforms to all eligible staff, from time to time, improving the presentation and overall image of our staff among customers external entities
- Planning for future development in line with strategic objectives
- Managing and leading change to ensure minimum disruption to core activities
- Ensuring the building meets health and safety requirements and that facilities comply with legislation
- Single point of contact for betterment and smooth operation
Qualifications:
- Graduate
- 5+ years of experience in facilities management (soft services)
- Excellent communication and interpersonal abilities
- Proven track record in facilities management.
Job Classification
Industry: Real EstateFunctional Area / Department: Administration & Facilities, Role Category: Facility ManagementRole: Facility Management - OtherEmployement Type: Full timeContact Details:
Company: Jones Lang LaSalleLocation(s): Hyderabad+ View Contact
Keyskills: Soft Services Facility Management Facility Operations Administration Management Housekeeping Management Cafeteria Management
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Jones Lang LaSalle
JLL (NYSE: JLL) is a professional services and investment management firm offering specialized real estate services to clients seeking increased value by owning, occupying and investing in real estate. A Fortune 500 company with annual fee revenue of $5.2 billion and gross revenue of $6.0 billion, J...
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