Hiring Customer Support For US Process - Hyderabad
- Fortune Global
- 0 - 5 years
- Hyderabad
- 10 months ago
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Job Description
Role & responsibilities
- Provide real-time support to customers via voice process.
- Address customer inquiries efficiently and professionally.
- Handle live queue support ensuring quick resolution and high customer satisfaction.
- Adhere to quality and compliance guidelines while interacting with customers.
- Maintain accurate and detailed records of customer interactions.
- Collaborate with internal teams to resolve escalations effectively.
Preferred candidate profile
- Must have experience in a voice-based customer service role (0.6 to 5 years).
- Strong verbal and written communication skills are mandatory.
- Ability to handle pressure in a fast-paced environment with rotational shifts and weekly offs.
- Proficient in English with B2 level scores in SVAR (61) and WriteX (60), and a minimum typing speed of 28 WPM with 95% accuracy.
- Education: Minimum High School Diploma or Graduate.
- Comfortable with rotational shifts and rotational week offs.
- Immediate joiners or candidates with up to 1-week notice preferred.
Perks and benefits
- Stable and structured work environment with work from office (Hyderabad) from Day 1.
- Opportunity to work with an experienced and dynamic team.
- Comprehensive training and development for career growth.
- Performance-based growth opportunities and internal promotions.
- Exposure to global customer service standards.
Interested candidate can share their CVs at po*********i@nl****h.in
Job Classification
Industry: AviationFunctional Area / Department: Customer Success, Service & Operations, Role Category: Voice / BlendedRole: Voice / Blended - OtherEmployement Type: Full timeContact Details:
Company: Service Based TopLocation(s): Hyderabad
Keyskills: International Process Blended Process Inbound Process Customer Service International Call Center Solving Queries Voice Process Outbound Process US Process Customer Support Airline Process Travel Process Customer Handling International BPO UK Process
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