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Program Manager - Delivery lead - Pune @ eClerx Services

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 Program Manager - Delivery lead - Pune

Job Description

The Ideal Experience Map:

  • 12- 15 years of experience of providing Software Delivery , Project / Product Management , Team Leadership for large and mid- size corporate and overseas clients
  • Minimum of 2 years experience in delivering Robotics and AI- ML projects

Roles and Responsibilities:

  • Delivery Management: Define , develop and implement successful project delivery strategies and programs in conjunction with all stakeholders. Applies to both traditional technologies like .Net/SQL as well as new areas like Robotics and Artificial Intelligence and Machine Learning
  • Revenue Generation: Work closely and aggressively with the onsite team to drive technology revenue growth; mine existing accounts and on- board new clients
  • Stakeholder Management: Work with stakeholders to manage expectations and deliver to expectations
  • Financials: Manage the overheads in the business and ensure that there is optimum usage of a Manager s span in terms of headcount

People Management :

  • Be directly accountable for developing team members that can provide technical leadership and be responsible for performance management , evaluation , and career development
  • Manage hiring and readiness for all employees in the organization
  • Act as the focal point for development teams
  • Ability to lead , communicate , negotiate and influence relevant stakeholders
  • Excellent interpersonal communication skills with the ability to deal with people at all levels and comfortable in cross- cultural environment

Functional and Technical Skills:

  • Strong agile / scrum project planning , execution , strategic leadership skills , people and delivery management
  • Technical expertise in all aspects of the SDLC involving requirement analysis , design , development , testing , implementation and enhancement as well as troubleshooting , with a strong experience in managing support , maintenance and development projects

Job Classification

Industry: BPO, Call Centre, ITeS
Functional Area: IT Software - Application Programming, Maintenance,
Role Category: Senior Management
Role: Senior Management
Employement Type: Full time

Education

Under Graduation: Any Graduate in Any Specialization
Post Graduation: Post Graduation Not Required
Doctorate: Doctorate Not Required, Any Doctorate in Any Specialization

Contact Details:

Company: eClerx Services
Location(s): Pune

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Keyskills:   Product management Telecom Performance management Machine learning Project planning Troubleshooting Project delivery SDLC Financial services SQL

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eClerx Services

eClerx provides critical business operations services to more than 30+ global Fortune 500 clients, including many of the world’s leading financial services firms, online retail and distributors, interactive media and entertainment, high tech and industrial manufactur...