Senior Technical Consultant @ Orange Business

about the role

Roles and Responsibilities

Maintain equipment based on SOP s and ensure immediate escalation to competent authority in order to ensure uptime.

Technical Operational Role: Maintain Standard ( OEMs -Fortigate, Checkpoint ,Cisco) based on SOP s and ensure immediate escalation to competent authority in order to ensure uptimes.

Technical Consultancy Role : Ability to handle Technical Consultant role for Global large scale projects on the above said OEM Security products and technology.

Maintain equipment based on SOP s and ensure immediate escalation to competent authority in order to ensure uptime.
Key Spoc

• Critical Major Incident management
• Change Operation Project Management
• Patch Release Management
• Capacity Management
• Knowledge management (KEDB)
• Documentation, MIS and Reporting
• Getting resolution from Third parties, Vendors and suppliers for fault
• Effective handling of Technical Escalations
• Ensure Service Delivery as per agreed SOW / SLA
• Provide support to L3 for RFO/ RCA (Root cause analysis) and Preventive maintenance, Participate in assess Risk and Impact.
• Take initiatives in learning, certifications evaluating new Networking Technology Tools
• Driving Technical Knowledge Transfers awareness session on best practices within team by proper training session. Mentor Hand hold L1, JE Teams.

• BE/ Diploma with required experience in Telecom
• Fortigate NSE-3 certified, CCSA
• 5-6 plus years of experience in NOC support services( relevant exp at least 4 years).
• Rich Hands-on experience of implementing of respective solutions OEM such as Fortigate, Checkpoint, Cisco, Juniper
• Good understanding of various firewalls, VPN s and security devices
• Experience in syslogs monitoring analysis.
• Understanding of Routing Protocols
• Excellent NOC Troubleshooting, analyzing managing the critical Incidents, Problem tickets with out of the box thought process
• Experience in designing POA for complex Change/Project.
• Good knowledge in preparing RFO, RCA s, documentation, Knowledge Bank.

Orange Business International

Orange Business is a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business. Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.