Help Desk Representative @ NCR Corporation

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Help Desk Representative

NCR Corporation
0 - 2 years
Mumbai
10 months ago
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Job Description

Responsibilities:

Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints timely
Knowing our products inside and out so that you can answer questions.
Taking prompt action on customer query & the incidents as per standard process
Keeping records of customer interactions, transactions, comments and complaints as per standard process
Communicating and coordinating with colleagues as necessary.
Ensure to follow all compliances related to work flow.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time

Contact Details:

Company: NCR Corporation
Location(s): Mumbai

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Keyskills: Customer Service Customer satisfaction Help desk Customer interaction

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Your name (*)

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Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Help Desk Representative @ NCR Corporation

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