Ecommerce Firm Hiring For Social Media @ Rivera Manpower

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Ecommerce Firm Hiring For Social Media

Rivera Manpower
1 - 5 years
Bengaluru
6 years ago
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Job Description

We are hiring for below listed designations for multinational companies

For further details please contact below given number

Tanya - 8884496***

Whatsapp : 8884496***

JOB DESCRIPTION:

Customer Delight - Social Media (Sr Associate Level)

Salary Package : CTC upto 4.75

Experience : Min 1 year of experience in relevant field.

Qualification : Graduates / Post-Graduates / Under Graduates

(min 1 year of experience in relavent field./ Call Center / Client Servicing / Customer Service / Technical Support / Marketing / Sales / KPO / ITES or any other relevant domain can apply.

Work Location : BTM layout / Bangalore

Job Role :

A key role in our overall social media space for providing customer satisfaction across all social platforms. This role will work within the customer care team and would require coordination with
internal teams like sales and marketing from time to time in order to solve customer's product and campaign related queries.

Responsibilities :

Proactively attend all the queries, complaints, requests across the company's social media platforms
Raise issues to the concerned teams and follow up for resolutions
Proactively and continuously keep the customer and stakeholders informed about the status of the problem
High level of individual discretion to ensure customer satisfaction and business success
Build credibility with customers by empathizing with their problem in words, proactively understand their needs and respond promptly

Required Candidate profile

* Good command over English Language, ability to effectively communicate information in
written format
* Working knowledge of platforms like Facebook, Google Play Store and Twitter
* Active twitter handle with good following and some exposure in any platform of
communication including media relations, internal communication, branding and social media
is desirable
A problem- solving attitude
Customer service experience of at least one year
Should be smart, witty and have a sense of humor
Willingness to work in shifts (24/7 working environment)

Perks and Benefits

Salary Hikes / Incentives / Night shift allowances / Over-time allowances / Medical benefits also provided.

Job Classification

Industry: BPO, Call Centre, ITeS
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Full time

Education

Under Graduation: Any Graduate in Any Specialization, Graduation Not Required
Post Graduation: Post Graduation Not Required, Any Postgraduate in Any Specialization
Doctorate: Any Doctorate in Any Specialization, Doctorate Not Required

Contact Details:

Company: Rivera Manpower Services
Address: #8 2ND FLOOR 100FEET RING ROAD INDIRANAGAR, NEXT TO BINNAMANGALA METRO STATION, BANGALORE, Karnataka - 560038,India
Location(s): Bengaluru
Website: https://www.riveramanpowerservices.in

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Keyskills: bpo domestic marketing digital marketing csr sem analyst customer service blogger client servicing online chat representative Social Media Marketing online media social media analyst SMO content writing non voice content reviewer sem seo social media

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Your name (*)

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Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Rivera Manpower

Rivera Manpower Services We are currently hiring for JP Morgan Chase/American Express/ Ernst Young (EY) / IBM / Dell / First Advantage /Siemens / Infosys / Amazon / HGS / Crossdomain Solutions / Capita Solutions / First Advantage / swiggy / tesco

Ecommerce Firm Hiring For Social Media @ Rivera Manpower

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