Team Lead - IOT
- NCR Corporation
- 4 - 8 years
- Mumbai
- 10 months ago
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Job Description
- Keeping check and control on SLA & optimizing it by Planning and operational efficiency to meet organizational goals.
- Managing customer expectations and escalations.
- Fair knowledge of Helpdesk operation, E-Surveillance monitoring, Escalation management.
- Must be of aware of regulatory guidelines by authorities
- Capabilities to adopt frequent changes in scope and delivery as per business & customer requirement
- Should be able to communicate with customer & internal stake holder.
- Should be able to manage deployment and ES operations
Offers of employment are conditional upon passage of screening criteria applicable to the job.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Team LeaderEmployement Type: Full timeContact Details:
Company: NCR CorporationLocation(s): Mumbai
Keyskills: Helpdesk operation Escalation management operations management E-Surveillance monitoring regulatory guidelines
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