Immediate openings For Quality Analyst
- Cognizant
- 5 - 8 years
- Hyderabad
- 11 months ago
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Job Description
Role & responsibilities :
3+ years of experience in fraud/crime investigations, investigative journalism, or cybercrime intelligence collections
- 1+ year of experience managing a Quality role.
- Exposure to OSINT tools, social media intelligence, and SEO-based research.
- Strong understanding of financial crime, abuse trends, and TTPs
Primary Focus : Audit ongoing and submitted investigations.
- Ensure 100% accuracy in audit results and provide actionable feedback.
- Coordinate training refreshers based on audit findings.
Key Responsibilities :
- Audit investigation samples and completed reports for accuracy and quality
- Maintain audit repository and share regular insights with the team and leadership
- Provide candid feedback to investigators and flag systemic issues
- Collaborate with training teams to design refresher sessions based on audit observations
- Contribute to development of best practices and knowledge base documentation
-Maintain and update SOPs, quality checklists, and documentation of best practices.
Certifications (Preferred) : OSINT Certification, Cybercrime Investigation Training, Journalism or Research Methodology Certificates, or Data Analytics Certifications .
Job Classification
Industry: BPM / BPOFunctional Area / Department: Quality AssuranceRole Category: Quality Assurance - OtherRole: Quality Assurance - OtherEmployement Type: FreshersContact Details:
Company: CognizantLocation(s): Hyderabad
Keyskills: fraud/crime investigations managing a Quality OSINT cybercrime intelligence financial crime TTPs
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