Airline Help Desk Staff - Mumbai @ Pes Hr Services

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Airline Help Desk Staff - Mumbai

Pes Hr Services
9 Positions
Mumbai
10 months ago
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Job Description

Position: Airline Help Desk Staff

Location: KRIPL Mumbai Office (Travel Division)
Working Days: 6 days a week
Shift Timing: Night shift (approx. 10:00 PM IST onwards)

Key Responsibilities:

Deliver exceptional customer service via phone, email, and chat

Assist with bookings, flight status updates, and reservations

Resolve customer concerns empathetically and professionally

Provide accurate information on airline policies and travel guidelines

Collaborate with internal teams to ensure seamless support

Keep up-to-date with services, promotions, and route information

Assist passengers during flight delays and cancellations

Log interactions and manage queries via CRM systems

Requirements:

Bachelor's degree

Experience in customer service (airline/travel industry preferred)

Strong communication and problem-solving skills

Ability to multitask and work in a high-pressure environment

Tech-savvy with CRM exposure

Willingness to work night shifts, weekends, and holidays

Any Query : hidden_email

Employement Category:

Employement Type: Full time
Industry: Travel / Tourism
Role Category: Customer Service (Domestic)
Functional Area: Not Specified
Role/Responsibilies: Airline Help Desk Staff - Mumbai

Contact Details:

Company: PES HR Services
Location(s): Mumbai

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Keyskills: systems airlines airline travel service customer crm policies

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Pes Hr Services

Airline Help Desk Staff - Mumbai @ Pes Hr Services

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