Customer Relationship Executive - Mumbai,Pune
- My Turf Hospitality
- 2 - 5 years
- Pune
- 6 years ago
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Job Description
URGENT OPENING
Company Name : TribeStays Luxury Student Accommodation
Designation : Customer Relationship Executive
Work Location : 1 for Mumbai (Vile Parle) & 1 for Pune (Viman Nagar)
Minimum Experience : 3 years (Hospitality/Aviation)
Qualification : Hospitality Diploma /Degree/Aviation Experience/Hospitality Experience
Age bar : 28-35 Years
Salary : 25-30k
Joining : Immediate as soon as the COVID 2019 scenario is resolved
Gender : Preferably Female
- Act as an overall site shift in charge charge/Monitoring & managing entire site operations during the shift.
- Maintain an aggressive hospitality outlook by anticipating student's or resident's needs.
- Actively and energetically seek opportunities to resolve any and all students or residents' concerns in poised and confident manner.
- Cooperate, Coordinate and Communicate with other departments and vendors as required.
- Welcome & greet all visitors, Show around the property in case of any new inquiries, Support Sales team for tele calling.
- Maintain and surpass appropriate standards of dress, hygiene, nametags, uniforms, appearance.
- Help to ensure that any complaint or problem /or emergencies are handled in an expeditious and satisfactory manner
- Trained to respond to emergency situations and contact the proper authorities for any emergencies as per situation /Timely Incident Reporting to HOD
- Receive calls of the students or residents and register their queries; update the details on tracker and make sure that the queries are being conveyed to respective departmental heads at the earliest to resolve them. Also to make sure the complaints are resolved by giving follow up calls to students or residents
- Communicating courteously with students or residents by telephone, email, software and face to face interactions at Tribe Stays.
- Vendor`s attendance check/approval/bill check /bill process/payment follow up.
- Petty Cash Management as per laid down SOP.
- Manage ERP of respective area/building
- Maintaining feedback or complaints procedures for students or residents to use
- Keeping the students or residents updated on the status of complaints
- Taking/Producing Minutes of fortnightly or monthly Meetings with students floor representatives.
- Get students or residents feedback /Complaint's and liaise with HOD for any remedial action.
- Perform all work as assigned by the HOD as deemed necessary to maintain and operate the property at an optimum level
- Sending daily occupancy and service reports to concerned authorities
- Making & sending MIS of respective property to HOD Monthly
- RFID Band top ups, all meals food tasting at Mamaliga (In-House Restaurant & Cafe) and take appropriate actions in case of any issue in regards to food.
Job Classification
Industry: Travel , Hotels , Restaurants , Airlines , RailwaysFunctional Area: Other, Role Category: OtherRole: OtherEmployement Type: Full timeEducation
Under Graduation: Diploma in Management, Any Specialization, Hotel Management, Any Graduate in Any SpecializationPost Graduation: Post Graduation Not RequiredDoctorate: Doctorate Not Required, Any Doctorate in Any SpecializationContact Details:
Company: MY TURF HOSPITALITY PRIVATE LIMITEDLocation(s): Pune
Keyskills: Hospitality Petty Cash Management service management reporting Calling Customer Relationship problem management closing Sales service management closing Incident Reporting problem management reporting Site Operations incident closing Bill Processing
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