Teleperformance Hiring For Customer Care Executive
- Teleperformance (TP)
- 0 - 1 years
- Agra
- 9 months ago
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Job Description
Roles and Responsibilities
- Handle customer queries via phone calls, emails, or chats to resolve their concerns in a timely and professional manner.
- Provide accurate information about products/services to customers through effective communication.
- Identify opportunities to upsell/cross-sell relevant products/services based on customer needs.
- Maintain records of all interactions with customers using CRM software (e.g., Salesforce).
- Escalate complex issues to senior team members or supervisors when necessary.
Desired Candidate Profile
- 0-1 year of experience in BPO customer service or related field.
- Excellent communication skills in English language (written & spoken) with good knowledge of Hindi speaking.
- Ability to handle multiple tasks simultaneously while maintaining accuracy and attention to detail.
- Strong computer literacy with proficiency in basic computer applications such as MS Office Suite.
Perks & Benefits
6 Days Working
Rotational Shifts for Male candidates
Day Shifts for Female Candidates
Provident Fund
Medical Benefits
Over Time Incentives
In order to apply kindly visit on the below mentioned link:-
https://myhrms.teleperformancedibs.com/TPRecruitmentRegistration
Teleperformance India
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Voice / Blended - OtherEmployement Type: Full timeContact Details:
Company: Teleperformance (TP)Location(s): Agra+ View Contact
Keyskills: Computer Knowledge Good Communication In English Solving Queries Hindi Speaking Customer Handling Bpo Customer Service
Fraud Alert to job seekers!
₹ 1.75-2 Lacs P.A
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