Assoc Ops Specialist @ Replicon

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Assoc Ops Specialist

Replicon
3 - 6 years
Kolkata
9 months ago
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Job Description

Provide level 1 technical assistance related to integrations and automation solutions.

Maintain a thorough understanding of products, automation, and integrations tailored for customers.

Handle escalations reported by other teams or customers with a proactive approach.

Ensure adherence to quality standards, SLA, process, and security policies.

Collaborate with operational and development teams during triage and resolution of operational issues.

Follow incident management procedures based on severity.

Capture detailed documentation on reported incidents and communicate with respective stakeholders.

Take ownership of reported incidents and drive them to resolution.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: IT & Information Security
Role Category: IT Infrastructure Services
Role: System Analyst
Employement Type: Full time

Contact Details:

Company: Replicon
Location(s): Kolkata

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Keyskills: Automation Quality standards Incident management Operations

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Replicon

Your business is unique. Your workforce solutions should solve for the exact challenges you face.That?s why we?ve thought of everything: configuration, implementation, third-party integrations and compliance ? all wrapped up in convenient cloud living.

Assoc Ops Specialist @ Replicon

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