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Hiring Freshers @ Hyderabad @ Cognizant

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 Hiring Freshers @ Hyderabad

Job Description

Roles and Responsibilities

  • Handle customer queries via phone calls, emails, or chats with a focus on providing excellent customer service.
  • Process transactions, resolve issues, and address concerns in a timely and efficient manner.
  • Maintain accurate records of all interactions with customers using CRM software.
  • Collaborate with team members to achieve sales targets and improve overall performance metrics.
  • Stay updated on product knowledge and company policies to provide informed support.

Desired Candidate Profile

  • 0-1 year of experience in BPO/Call Centre environment (freshers welcome).
  • Excellent communication skills in English language (written & spoken).
  • Ability to work flexible shifts including rotational shifts (24x7 operation).
  • Basic computer literacy with proficiency in MS Office applications.

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Customer Retention - Voice / Blended
Employement Type: Freshers

Contact Details:

Company: Cognizant
Location(s): Hyderabad

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Keyskills:   bpo voice fresher Semi Voice non voice

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Cognizant

Morningstar, Inc. is a leading provider of independent investment insights in North America, Europe, Australia, and Asia. The Company offers an extensive line of products and solutions that serve a wide range of market participants, including individual and institutional investors in public and priv...