Manager
- Cyfuture
- 5 - 10 years
- Mumbai
- 12 months ago
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Job Description
Role & responsibilities
- Supervising and Motivating Teams: AMs lead and motivate teams of customer service representatives or other operational staff, fostering a positive and productive work environment.
- Performance Management: They conduct performance evaluations, provide regular feedback, and coach team members to improve skills and performance.
- Addressing Employee Issues: AMs resolve employee issues and grievances in a timely and professional manner.
- Training & Development: They conduct training sessions to enhance team skills and knowledge, and may assist in recruitment and onboarding
Operational Execution & Monitoring:
- Ensuring Process Adherence: AMs ensure that company policies, procedures, and standards are followed, and that operations are running efficiently.
- Monitoring KPIs: They monitor key performance indicators (KPIs) such as call volume, response times, and customer satisfaction, and develop strategies to meet and exceed targets.
- Process Improvement: AMs identify areas for improvement and implement process improvements to enhance efficiency and customer satisfaction.
- Data Analysis & Reporting: They analyze call center data and prepare reports on performance metrics, identifying trends and areas for improvement.
- Resource Allocation: AMs plan and allocate resources effectively to meet operational demands.
- For more information connect @8291612***
- share resume whatspp no: 8291612***
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Operations ManagerEmployement Type: Full timeContact Details:
Company: CyfutureLocation(s): Mumbai+ View Contact
Keyskills: Call Center Operations Bpo Operations
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Cyfuture
Since 2001, Cyfuture is vesting organizations of all sizes with inventive business solutions ensuring high-caliber performance and improvised brand image. Being a brand that is internationally famed for stupendous service standards, competent handling of IT infrastructure, and reliable corporate ima...
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