International Chat Process || Gurgaon || Virtual Interviews @ Teleperformance

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International Chat Process || Gurgaon || Virtual Interviews

Teleperformance
0 - 1 years
Noida, Gurugram
12 months ago
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Job Description

Greetings from Teleperformance!!

We have an excellent opportunity for Freshers.

Contact Person Name- Saptom

Contact Number- 6296528***

Process- International Chat + Upselling

Shift- Rotational

Working Days- 5 days /week, 2 days rotational week off.

Education- Any fresher graduate or HSC with 6 months of on paper experienced required.

Both way cab facilities

Only immediate joiners preferred.

Roles and Responsibilities

Handle international chat support for clients across various industries.
Provide exceptional customer service through email, phone, or live chat to resolve customer queries and concerns.
Utilize strong communication skills to upsell/cross-sell relevant products/services to customers when appropriate.
Maintain accurate records of all interactions with customers using CRM software.
Collaborate with internal teams to resolve complex issues and escalate when necessary.

Desired Candidate Profile

0-1 year of experience in an International BPO environment handling chat processes.
Excellent written and verbal English language proficiency required.
Ability to work on rotational shifts including night shifts (US shift).
Strong problem-solving skills with attention to detail and ability to multitask effectively.

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Freshers

Contact Details:

Company: Teleperformance (TP)
Location(s): Noida, Gurugram

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Keyskills: Upselling International Chat Process Customer Service Customer Support Customer Care Chat Support International BPO

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₹ -3.5 Lacs P.A

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Teleperformance

Teleperformance (TP) Teleperformance is a multinational company founded in 1978 with headquarters in France. They provide services for debt collection, telemarketing, customer relationship management, content moderation, and communication.

International Chat Process || Gurgaon || Virtual Interviews @ Teleperformance

Home > Customer Success