Customer Service Representative - Work From Office -Mumbai (Vikhroli)
- Client
- 1 - 4 years
- Mumbai
- 9 months ago
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Job Description
HIRING FOR CUSTOMER SERVICE REPRESENTATIVE - MUMBAI LOCATION
Job Responsibilities / Authorities
- Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the ticketing tool
- Walk customers/ Provide navigational support on self service portal
- Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines
- Place outbound calls to customers when required in line with Client / Company guidelines
- Work productively whilst maintaining exceptional call/data quality standards in line with targets
- Contribute to the team through open and regular communication with peers / supervisors
- Adhere to all company or departmental policies and procedures (personnel and operational)
- Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process
- Maintain regular and punctual attendance in line with company policies and procedures
- Minimise customer complaints and escalations by providing exceptional service and call control.
Additionally -
Shift - US shift
(Both side Cab facility available)
Kindly revert this mail by attaching your updated resume and a passport size ohoto.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Voice / Blended - OtherEmployement Type: Full timeContact Details:
Company: ClientLocation(s): Mumbai+ View Contact
Keyskills: Voice Process US Process Customer Support Voice Support International Voice Process International BPO International Calling
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