Customer Service Executive @ Idfc First Bank

Home > Customer Success, Service & Operations - Other

Customer Service Executive

Idfc First Bank
1 - 3 years
Vijayawada, Guntur
9 months ago
Email to a friend
Report this job

Job Description

Roles & Responsibilities:

1. Productivity

2. Maintaining Service Quality

3. Average Handling Time

4. First Contact Resolution

5. Maintaining TAT for all customer requests

6. Channel Migration to alternate channels

Secondary Responsibilities:

'Drive all the initiatives in the Customer contact center.

Key Success Metrics:

'Productivity, Average handling time, First contact resolution

Note : Prefer Candidate from Noida/Ghaziabad or candidate ready to relcoate to Noida/Ghaziabad

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success, Service & Operations - Other
Role: Customer Service
Employement Type: Full time

Contact Details:

Company: Idfc First Bank
Location(s): Vijayawada, Guntur

+ View Contact

Login

Candidates can login here to view contacts and apply.

Sign In Sign Up

Email:

Password:

Password too short

To create your profile, apply for a job or make a registration

Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach Resume Max 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Candidates are expected to provide most recent and accurate profile information, inappropriate content is strictly prohibited!

Keyskills: Communication Skills Convincing Power

Job seems aged, it may have been expired!
Fraud Alert to job seekers!

₹ -4 Lacs P.A

Job application

We will notify the employer with your details. You can also attach a resume or a cover letter.

Sign In Sign Up

Email:

Password:

Password too short

To create your profile, apply for a job or make a registration

Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Similar positions

Technical Support/Technical Support Engineer/Executive/Associate

Infinite Sourcing

1 - 6 years

Noida, Gurugram

8 days ago

₹ 1-5.5 Lacs P.A.

British Airways hiring Customer Care Executive, Gurgaon, Salary44k

CALL BA

0 - 5 years

Noida, Gurugram

9 days ago

₹ .75-5.5 Lacs P.A.

Customer Engagement Executive

Axis Max Life

1 - 5 years

Kolkata

12 days ago

₹ Not Disclosed

Customer Service - Process Associate

Genpact

0 - 2 years

Hyderabad

12 days ago

₹ Not Disclosed

Idfc First Bank

\\n\\nMention things you would want to highlight to jobseekers

Customer Service Executive @ Idfc First Bank

Home > Customer Success, Service & Operations - Other