Customer Service Executive @ Idfc First Bank

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Customer Service Executive

Idfc First Bank
1 - 3 years
Vijayawada, Guntur
10 months ago
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Job Description

Roles & Responsibilities:

1. Productivity

2. Maintaining Service Quality

3. Average Handling Time

4. First Contact Resolution

5. Maintaining TAT for all customer requests

6. Channel Migration to alternate channels

Secondary Responsibilities:

'Drive all the initiatives in the Customer contact center.

Key Success Metrics:

'Productivity, Average handling time, First contact resolution

Note : Prefer Candidate from Noida/Ghaziabad or candidate ready to relcoate to Noida/Ghaziabad

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success, Service & Operations - Other
Role: Customer Service
Employement Type: Full time

Contact Details:

Company: Idfc First Bank
Location(s): Vijayawada, Guntur

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Keyskills: Communication Skills Convincing Power

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₹ -4 Lacs P.A

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Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Idfc First Bank

About Capital First Limited: CFL is listed on BSE and NSE (Stock Code: CFL). The company provides Mortgage loans to SMEs against pledge of property, Gold Loans to retail customers, Consumer Durable Loans, Two wheeler loans, and senior secured Wholesale loans. During the last year the company expande...

Customer Service Executive @ Idfc First Bank

Home > Customer Success, Service & Operations - Other