Walk ins ll Trainer BPO Industry ll Noida Sec 2 @ Iccs

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Walk ins ll Trainer BPO Industry ll Noida Sec 2

Iccs
2 - 5 years
Noida, Gurugram
8 months ago
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Job Description

Job Summary:

We are seeking a dynamic and experienced BPO Trainer to design, deliver, and continuously improve training programs for our customer service and/or technical support teams. The ideal candidate will have a strong grasp of BPO operations, excellent communication skills, and a passion for coaching and development.

Key Responsibilities:

Conduct new hire orientation and process/product training.
Deliver soft skills, communication, and customer service training.
Monitor and evaluate training effectiveness using assessments and feedback.
Collaborate with operations and quality teams to identify performance gaps.
Provide floor support, nesting support, and on-the-job coaching.
Create and update training materials, modules, and documentation.
Maintain training reports, attendance records, and performance tracking.
Assist in the development and implementation of continuous learning programs.
Stay updated with client processes, tools, and industry best practices.

Qualifications:

Bachelors degree preferred.
Minimum 2 years of training experience in a BPO setup (voice/non-voice).
Strong knowledge of customer service principles and BPO processes.
Excellent verbal and written communication skills.
Ability to manage classroom dynamics and engage adult learners.
Proficiency in MS Office (Word, PowerPoint, Excel).
Experience with LMS or e-learning tools is a plus.

Job Classification

Industry: BPM / BPO
Functional Area / Department: Teaching & Training
Role Category: Corporate Training
Role: Process Trainer
Employement Type: Walk-ins

Contact Details:

Company: Iccs
Location(s): Noida, Gurugram

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Keyskills: trainer Process Training Bpo Training On Job Training Classroom Training Customer Service Training OJT Product Training

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₹ 2-4 Lacs P.A

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Iccs

ICCS is Established in 2005, with 100% focus on customer experience, employs more than 7,000+ customer experience and specialists providing services to 70+ marquee customers India & globally. ICCS footprint consists of 12 delivery centers focusing in Automotive, Banking & Finance Services, E...

Walk ins ll Trainer BPO Industry ll Noida Sec 2 @ Iccs

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