Rm-eeg- Emerging Enterprises Group (working Capital/business Banking )
- Hdfc Bank
- 1 - 6 years
- South Goa
- 9 months ago
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Job Description
To run initiatives in line with key objectives of the Business in order to attain the banks objective of business leadership.
Key Responsibility Areas : Actionable Branch Management
- Plan the branch visits detailing the coverage every week
- Meeting the branches during the morning meeting - every branch once a month
- Scoping the RM/PB customer for lead/joint calls OR make use of available resources in the branch for leads/joint calls
- Planning the catchment area activity/scoping for lead generation/joint call
- Ensure RM/PB activation from the activities above and review of branch performance/resource wise performance/review with CH as and when required.
- Creating excitement in branches/spot sanctions/contests/recognition program
- Check CRM daily and review the leads/update follow up leads/with dates
8 Document branch meeting through Cogent/mailsLead generation/logins
- Planning the above so that it translates into 2 calls per day/2 appointments per day
- Send the communication to the customer on documents required
- Follow up the on the calls made for documents/arrange for pickup of documents
- Check for completeness of documents
- Go through the Financials/bank statements for churn/bounces/interest servicing
- Collection of property documents for legal/valuation - check for completeness chain docs etc.
- KYCs
- List down the points to be clarified from the customer
- Fill in the FAQs post discussion with the customer
- SPE updation
- Submission of file to ops for scanning
- Submission of docs for legal/valuation
- Co-ordination with customer/valuer
- Buyer/supplier ref check -----> Ref leads
Cross Selling
- To be the one-stop shop for each of our EEG clients and provide suitable gamut of financial products such as Insurance, CASA, Credit Cards, Other Assets Products as required by the customer.
- Monitor and track Leads.
Renewals
- List down the renewals every month for the next two months
- Work on the renewals in advance
- Mail to the respective customers on docs required for renewal
- Follow up weekly twice for docs
- Arrange for collection of documents
- Check the documents for completeness
- Study the financials/bank statements/churn/interest servicing/aberrations from the stated nos
- Speak to the customer for addressing issues/aberrations
- SPE
- Hand over to ops for scanning
- follow post login formalities
- For renewals overdue and having genuine delay put up for extensions
CAM conditions review/OBA review
- Churn review for OBA once a month
- Conditions review once a month
- If OBA waiver required/check for justification/check for churn/put up to the authority
- If not inform the customer on closure of OBA/levy of 2% penalty
- Same for CAM conditions
Call Memos
- List down the call memos due for the quarter
- Review of ASR/ACR/cam conditions/deferrals for the customers
- Meet the customer and understand the business/issues if any
- Upload the call memos in shock and awe for endorsement/noting
Portfolio Management and Housekeeping (HK)
- Reduce HK.
- Closure of critical and high aging items
Stock insurance/property insurance
- Communicate the premium to the customer after listing down the pendency
- Collect docs if required
- Submission to OPS
Delinquency management
- Depending upon severity of each case - Customer Call for servicing Interest.
- Email communication to Branch & customer
- Personal Visit to Customer Joint Visit with Credit Manager;
- Rigorous follow-up
Complaints : CRM MD PNO CRO
- Analyze complaint
- Seek resolution post discussing with Customer
Educational QualificationsKey Skills
- Educational Background C.A, MBA, Graduate
- Interpersonal Skills
- Coordination with multiple teams & multiple activities
- Ability to work under pressure.
Experience Required:
- Total Work experience 1-3 years
Major Stakeholders
- Branch Banking Team
- Operations
- Product Team
- Credit
Job Classification
Industry: BankingFunctional Area / Department: Sales & Business DevelopmentRole Category: Enterprise & B2B SalesRole: Branch Sales ExecutiveEmployement Type: Full timeContact Details:
Company: Hdfc BankLocation(s): South Goa
Keyskills: Relationship Management Sales Relationship Acquisition
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Hdfc Bank
At Axis Bank, we go much beyond addressing the financial needs of our customers. We give them reasons to strengthen their trust in us, at every step. This belief has paid us rich dividends, bringing with it steady growth, rapid expansion and an opportunity for you to propel your career further.\r\n\...
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