Software Engineer, Development
- Icertis
- 2 - 4 years
- Pune
- 8 months ago
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Job Description
- Understand how the product works and how it is used by customers.
- Implement solutions or fix the issue that meet the specific needs of the client, involving technical configurations or integrations.
- Interact with partners/customers on/ off-site to troubleshoot issues, provide workarounds by leveraging your software development skills.
- Assisting with the implementation process, troubleshooting issues, and successful code deployment.
- Exposure on Rest APIs.
- Azure knowledge (Service Bus, App Inside, Hang fire, redis cache, etc).
- Should be able to guide ASE/SE for quicker resolutions
- Should achieve productivity goal for the tech team
- Should be able to drive initiatives for productivity and ticket resolution quality improvement
- Work on providing innovative ideas to improve ticket closure quality.
- Understand and fulfil enhancement requests received via customer use-cases.
- Should be able to contribute on knowledge base articles for both customer/partner and internal staff to reduce troubleshooting time and drive faster issue resolution.
- Provide technical expertise, guidance, mentorship to team members. Participate in hiring processes.
- Provide hot fixes, patches and upgrade deployment support in production and staging environments and work closely with partner team to schedule and test.
- Offer innovative ideas to improve ticket resolution quality .
- Understand how the product works and how it is used by customers.
- Implement solutions or fix the issue that meet the specific needs of the client, involving technical configurations or integrations.
- Interact with partners/customers on/ off-site to troubleshoot issues, provide workarounds by leveraging your software development skills.
- Assisting with the implementation process, troubleshooting issues, and successful code deployment.
- Exposure on Rest APIs.
- Azure knowledge (Service Bus, App Inside, Hang fire, redis cache, etc).
- Should be able to guide ASE/SE for quicker resolutions
- Should achieve productivity goal for the tech team
- Should be able to drive initiatives for productivity and ticket resolution quality improvement
- Work on providing innovative ideas to improve ticket closure quality.
- Understand and fulfil enhancement requests received via customer use-cases.
- Should be able to contribute on knowledge base articles for both customer/partner and internal staff to reduce troubleshooting time and drive faster issue resolution.
- Provide technical expertise, guidance, mentorship to team members. Participate in hiring processes.
- Provide hot fixes, patches and upgrade deployment support in production and staging environments and work closely with partner team to schedule and test.
- Offer innovative ideas to improve ticket resolution quality .
- 2-4 years of experience in a Sustaining engineering role.
- Troubleshooting skills on the Microsoft platform, with expertise in C#, ASP.NET, MVC, SQL, Stored Procedures and JavaScript.
- Expertise on Windows Azure and Cloud Computing will be an added advantage.
- Net and Azure certification would be added advantage
- Understanding of any ticketing tool , maintenance enhancement processes and tools. Ability to follow defined processes.
- Good written and verbal communication skills.
- The ability to be a good listener, and to understand customer issues. Ability to work independently on issues assigned.
- 2-4 years of experience in a Sustaining engineering role.
- Troubleshooting skills on the Microsoft platform, with expertise in C#, ASP.NET, MVC, SQL, Stored Procedures and JavaScript.
- Expertise on Windows Azure and Cloud Computing will be an added advantage.
- Net and Azure certification would be added advantage
- Understanding of any ticketing tool , maintenance enhancement processes and tools. Ability to follow defined processes.
- Good written and verbal communication skills.
- The ability to be a good listener, and to understand customer issues. Ability to work independently on issues assigned.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Software Development - OtherEmployement Type: Full timeContact Details:
Company: IcertisLocation(s): Pune+ View Contact
Keyskills: Cloud computing Automation Ticketing Contract management Javascript Issue resolution Windows Stored procedures microsoft SQL
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