Walk-In Drive - Officer Customer Care- 19th May, Kolkata @ Hdfc Bank

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Walk-In Drive - Officer Customer Care- 19th May, Kolkata

Hdfc Bank
0 - 3 years
Kolkata
9 months ago
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Job Description

We are hiring for -

Officer Customer Care-Virtual Care

Location - Kolkata

Freshers with very good communication skill, can also apply.

Please carry Government Photo ID proof at the interview venue.

Job Description :

Customer Interaction & Query/Complaints Management - Job Role includes, handling of inbound calls received from customers enquiring details of the product holdings, product or process related information. (for any / all products areas like Credit Cards, Bank A/Cs, Deposits, Loans, Depositories, Mutual Funds, Debit Cards, Prepaid & Forex Cards or any other Direct Banking related calls)

Call Quality: Deliver service quality in order to achieve Quality benchmarks defined from time to time.

Audit & Process Compliance: Adherence to set processes of updating customer interactions in CRMNext & ensuring timely updations of interactions in appropriate systems.

Schedule Adherence & Service Productivity standards: Consistently meet the service productivity standards Staff needs to meet the service productivity standards as defined from time to time Other Operational Activities.

Other Operational Activities : Maintenance of records / record keeping. Keep self updated on the product/ process knowledge as per the training imparted by the Training / Supervisors/ Quality. Adherence to Audit and compliance process as defined. Appropriate attendance record updation

Job Classification

Industry: Banking
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Walk-ins

Contact Details:

Company: Hdfc Bank
Location(s): Kolkata

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Keyskills: Telecalling Complaint Management Customer Relationship fresher Customer Support Calls Handling Query Handling Customer Interaction Inbound Calls Customer Care Query Resolution

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Hdfc Bank

At Axis Bank, we go much beyond addressing the financial needs of our customers. We give them reasons to strengthen their trust in us, at every step. This belief has paid us rich dividends, bringing with it steady growth, rapid expansion and an opportunity for you to propel your career further.\r\n\...

Walk-In Drive - Officer Customer Care- 19th May, Kolkata @ Hdfc Bank

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