Customer Revenue Assurance - Mumbai - 2Coms
- 2coms
- 1 - 3 years
- Mumbai
- 6 years ago
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Job Description
Greetings from 2coms
We have a very good opportunity for people looking for a change into customer revenue assurance in a top MNC at Airoli,Mumbai.
MODE OF INTERVIEW DUE TO COVID-19:- TELEPHONIC INTERVIEW/VIDEO CONFERENCE
Job Profile:-Customer Revenue Assurance
Process:
- Consumer Revenue Assurance manages the exception review, data analysis, ticketing management and co-ordinating the process of solution identification and testing.
- The revenue assurance function is divided into hunting and farming activities.
- Hunting activities identify new areas of revenue leakage outside of standard activities that are termed as farming activities.
Job Responsibilities:
- Identifying & analyzing new areas of revenue leakages.
- Analyzing exceptions and reviewing on a periodic basis.
- Perform root cause analysis based on the exceptions and identify the source of the issue.
- Responsible for implementing preventive & corrective actions based on the root cause identified.
- Perform detailed problem analysis with impact assessment on volume and occurrence of incidents.
- Responsible for opening tickets in FIT both for system issues & non-system issues.
- Analyse IT related tickets severity levels and get a faster closure by coordinating with different stake holders impacted.
- Responsible for coordinating the process of solution identification & deployment.
- End to end support for Performance testing for deployed solutions and its effective implementation.
- Develop and ensure adequate controls in place for the solutions implemented.
- Monitor revenue commitment tracking with shortfalls if any.
- Engage with internal stakeholders for revenue commitments against identified targets.
- Investigate the revenue shortfalls and perform revenue applications against shortfalls.
- Analyze Early Termination Fee (ETF), investigate validity of charges, send output file to shared services and report exceptions if any.
- Perform contract expiry validations & extract expired contract data from data warehouse.
- Validate the expired contract re-rate function for the billed regulated services in CIRS & CABS in order to avoid automatic re-rating in the biller upon contract expiration.
- Manual validation of Biller data and populate the data in ERC
- Compile and scrub validated data and load the data into seller notification database (CCPT).
- Giving sales, product and customer notifications based on the re-rate results.
- Perform Re- rate processing, Re-rate tracking and revenue reporting.
- Ensure accurate order completion, track monthly re-rate status, validate and report actual revenue impacted due to re-rating, etc.
- Perform forecasting of revenue, analyse and report revenue blocks and associated releases.
MINM EXP- 1+ YEAR
SKILL SETS REQUIRED:-
- Strong analytical skills.
- Ability to organize, evaluate, and present complex data with excellent written and orally.
- Knowledge of telecommunications services
- Stakeholder management skills
- Effective communication skills
- Knowledge in Microsoft Office including Outlook, Word, PowerPoint, and Visio
- Working knowledge of Excel experience
- Customer service skills
Salary-upto 25k ctc+FREE PICK AND DROP CAB WITHIN 30 KMS FROM THE WORK LOCATION
Shift time- NIGHT SHIFT
Interested candidates call on 7873887***
Thanks & Regards,
Tushar Bala Barik
Recruiter
2coms consulting pvt ltd
Job Classification
Industry: Banking, Financial Services, BrokingFunctional Area: Accounts, Finance, Tax, Company Secretary, Audit, Role Category: Finance/AuditRole: Finance/AuditEmployement Type: Full timeEducation
Under Graduation: Graduation Not Required, Any Graduate in Any SpecializationPost Graduation: Any Postgraduate in Any Specialization, Post Graduation Not RequiredDoctorate: Any Doctorate in Any Specialization, Doctorate Not RequiredContact Details:
Company: 2Coms ConsultingLocation(s): Mumbai
Keyskills: revenue assurance Employee fee termination telecommunication services ticketing management finance
2coms
2Coms Consulting Pvt Ltd. Client is a leading provider of information technology, consulting, and business process services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), They combines a passion for client satisfaction,...
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