Deputy General Manager/General Manager
- Career Guideline
- 13 - 23 years
- Pune
- 6 years ago
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Job Description
Reporting To-Portfolio Delivery Lead (PDL)
Essential Qualification
A master's/bachelors degree in business management and/or accounting/finance from an accredited college
15 years of relevant full-time professional experience (life sciences experience preferred)
Six Sigma Black Belt certification is preferred
Essential skills
- Previous experience working with senior leaders
- Strong organization and forward planning skills
- Excellent computer skills with proficiency in Microsoft Office applications, specially expert in Microsoft Excel (pivot table reporting)
- Knowledge and experience in organizational effectiveness and operations management implementing best practices
- Demonstrated leadership and vision in managing stakeholders
- Budget development and oversight experience
- A demonstrated commitment to high professional ethical standards and a diverse workplace
- Excels at operating in an fast pace, community environment
- Excellent people manager, open to direction and collaborative work style and commitment to get the job done
- Ability to challenge and debate issues of importance to the organization
- Ability to look at situations from several points of view
- Persuasive with details and facts
- High comfort level working in a diverse environment
- Strong project management and leadership skills; the ability to organize and drive projects with diverse stakeholders to timely completion
- Strong orientation toward achieving results, attention to detail, and proven ability to drive toward long-term goals
- Excellent analytical, writing, presentation, and communication skills
Operational Responsibilities
Core Functions
- Strategize, plan and track financial management, operational effectiveness and resource management metrics at an account level. emphasis will be on continuing to standardize and improve core financial management processes and operations governance
- Work with Account leadership and key stakeholders to further our mission by participating in strategy and direction setting, identifying and prioritizing areas for improvement, assisting project teams with operational improvements, and encouraging best practice change management
- Serve as a senior leader on one or more critical initiatives at any given time, guiding the project teams across portfolios, driving appropriate analyses, meeting project goals, managing timelines and working with leadership and successfully implement new processes, technology or strategy
Financial Management
- Oversee overall financial management, planning, systems and controls
- Direct annual budgeting and planning process with the portfolio head
- Oversee monthly and quarterly assessments and forecasts of portfolio financial performance against budget, financial and operational goals
- Develop and oversee short and long-term financial planning and reporting in consultation with the portfolio head
- Reconcile monthly activity, generate year-end reports, and fulfill compliance related requirements.
- Collaborate with other groups within the organization to ensure the information exchange is seamless
- Ensure that requests from other groups are resolved and communicated in a timely manner to internal and external parties
- Attend leadership meetings to present financial statements
- Ensure that relevant account level staff is trained to implement financial procedures consistent with Cognizant policies
- Set timetables to assure that all functions are completed according to the established deadlines
- Ensure financial controls are in place to capture revenue for all services provided
- Maintain archival and administrative files and ensure execution of the document destruction and retention policies
Operational Effectiveness
- Apply six sigma principles and identify process improvement initiatives along with process subject matter experts
- Drive initiatives in the portfolio that contribute to long-term operational effectiveness
- Develop, coordinate, prepare, and help implement project plans to support account initiatives designed to improve operations and administrative functions
- Improve the operational systems, processes and support better management reporting, information flow and management, business process and organizational planning
- Assist in the implementation of plans, strategies, policies and procedures designed to promote and carry out the goals, objectives, mission, and vision of the BU
Resource Management
- Plan and deploy resources in line with the financial targets
- Collect relevant and timely operational metrics from all portfolios to assist with resource management activities
- Develop and deploy effective resource estimation methodologies
- Manage resource deployment across portfolio while ensuring alignment to client commitments and financial commitments
- Work collaboratively with delivery and staffing teams to meet portfolio goals
Job Classification
Industry: BPO, Call Centre, ITeSFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations, Role Category: Senior ManagementRole: Senior ManagementEmployement Type: Full timeEducation
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Any Postgraduate in Any SpecializationDoctorate: Any Doctorate in Any Specialization, Doctorate Not RequiredContact Details:
Company: Career GuidelineLocation(s): Pune
Keyskills: Financial Statements Management Reporting sixsigma Accounting Finance MS Office stakeholder Pivot Table general manager Excel Project Management financial management Budgeting Operations Management
Career Guideline
Career Guideline services India Pvt. ltd Career Guideline consultants believes in providing the best to its client. We specialize in providing permanent staffing solutions to our clients pan India. Understanding the need of quick and quality response, we have dedicated team of professionals who ...
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