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Process Trainer @ PES Hr Services

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 Process Trainer

Job Description

    About us:

    With 25 years of expertise, Epicenter is a leading provider of Business Process Management (BPM) and IT solutions since 2000. Our delivery centres are located in Mumbai with rapidly growing into other geographies. We work with Fortune 500 Companies to boost their growth, enhance their end consumers experience, and improve productivity. 

     

    About the Job

     

    Job Location: Mumbai, Bhayandar

    Shifts: Rotational Day Shifts

    Workdays: 6 days

     

    Minimum Qualifications:

    Education: Minimum HSC/ Graduate
    Experience: Minimum 1 year as a Trainer

     

    Job Roles & Responsibilities:

    • Managing NHT batches till their OJT completion
    • Conducting TNIs, Refreshers, PKTs and driving learning completion
    • Self-login and processing customer interactions
    • Conduct quality audits and provide feedback to advisors
    • Maintaining process update tracker and incorporate changes in the training content

     

    Desired Candidate Profile:

    • Comfortable with RAG analysis
    • Good interpersonal skills
    • Willing to work in rotational shifts
    • Should be well versed with MS Office (Word, Excel, PowerPoint and Outlook)
    • Should have excellent communication skills (written and spoken)

    Send CV :hidden_email/hidden_mobile

    Location :Bhayandar

Employement Category:

Employement Type: Full time
Industry: BPO / Call Center
Role Category: Technical / Process Training
Functional Area: Not Specified
Role/Responsibilies: Process Trainer

Contact Details:

Company: PES HR Services
Location(s): Boisar,

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Keyskills:   process training ms office ojt powerpoint

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PES Hr Services

Company is one of the leading names involved when it comes to offering solutions pertaining to the web in order to cater with the demands of the corporate world. With a team of dedicated individuals and the trust that our customers have in us, we have reached the great heights. With a well-establish...