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Technical Support @ Altera Digital Health

Home > DBA / Data warehousing

 Technical Support

Job Description

Job Summary:
  • The primary responsibilities include, and not limited to:
  • Provide software application support to hospital IT staff via remote administration technologies
  • Interact with International customers to help troubleshoot and resolve highly complex software problems
  • Track and document inbound requests and ensure proper case documentation following standard operating procedures and meeting SLAs
  • Educate clients on application functionality
  • Explain software errors, and convey feedback to product development staff
  • Position will require participation in after-hours and on-call support on weekends
  • Ability to work independently in a challenging environment
  • Location: Pune
  • A successful candidate would possess the following qualities:
  • Strong desire and determination to resolve complex issues
  • You want to know, in detail, why an application is doing what it is doing
  • Solid analytical, research, and trouble-shooting skills
  • Your solutions are evidence based, not guesswork
  • Excellent communication skills
  • You must be able to clearly communicate to our English-speaking customer base
  • Strong verbal and written communication (in English) and interpersonal skills
  • Exposure to interaction with international clients
  • Understanding and recognizing the impact of the issues in relation to patient safety
  • If our software isn't working, patients are impacted
  • Organized and attention to detail
  • The smallest character out of place can bring down a system
  • Self-driven, and a fast-learner for a fast paced environment
  • Our software suites are massive, the databases expansive, and when you start, you will know little and need to learn quickly
  • 3-5 years of experience with a demonstrated competence in functional or technical troubleshooting
  • You must be curious and driven to solve problems
  • Bachelor's Degree in Computer Science/IT, or health care related field, or equivalent Experience Hands on SQL skills, should be able to write and read basic SQL Objects : queries, stored procedure, trigger etc Basic understanding of Windows Server concepts, Internet Information Services (IIS)
  • Good to Have:
  • Exposure to HealthCare related applications (preferably Sunrise), HIT terminology, patient care environments
  • Working Arrangements:
  • Flexible policy allowing employees to work from home and/or offices
  • Able and willing to work in 24*7 shifts, after-hours, on-call and/or holidays
  • Travel requirements:
  • May be required to travel to customer sites or conferences

    • Job Classification

    Industry: IT Services & Consulting
    Functional Area / Department: Engineering - Software & QA
    Role Category: DBA / Data warehousing
    Role: Database Administrator
    Employement Type: Full time

    Contact Details:

    Company: Altera Digital Health
    Location(s): Pune

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    Keyskills:   iis written communication technical troubleshooting windows server communication skills sql

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    Altera Digital Health

    Established in 1995, QuantumLink Communications Pvt Ltd is a software development company based in Mumbai, India. QLC designs and develops applications oriented towards getting maximum productivity and utility from the Internet, with specific emphasis in the areas of Email, Internet Sharing and TCP/...

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