Desktop Support Engineer @ Diverse Lynx

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Desktop Support Engineer

Diverse Lynx
1 - 3 years
Hyderabad
9 months ago
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Job Description

Job description

Job Description- A Remote Support Desktop Support Engineer provides technical assistance to end-users and customers remotely, troubleshooting and resolving software and hardware issues, ensuring smooth operation of systems and maximizing customer satisfaction

Diagnose and resolve technical issues remotely, utilizing remote access software and communication tools.
Assist with software installations, upgrades, configurations, and hardware troubleshooting.
Communicate effectively with customers, providing clear instructions and updates on issue resolution.
Manage and track support tickets, ensuring timely resolution and follow-up.
Utilize remote desktop software to access and control customer systems for troubleshooting and support
Provide training and guidance to end-users on using software and hardware.
Familiarity with remote access software and tools.
Experience with using and managing ticketing systems

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Engineering - Hardware & Networks
Role Category: Hardware and Networks - Other
Role: Hardware and Networks - Other
Employement Type: Full time

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Company: Diverse Lynx
Location(s): Hyderabad

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Keyskills: Ticketing Customer satisfaction Remote desktop Issue resolution Hardware Management Troubleshooting Remote support Desktop support Hardware troubleshooting

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Diverse Lynx

Diverse Lynx is a Go to Place for all your IT needs . We combine industry leading expertise and our personal dedication for all your needs. Established in 2002, we are head quartered in Princeton NJ with an off-shore delivery center in New Delhi, India. The Delivery Center is 250+ associate str...

Desktop Support Engineer @ Diverse Lynx

Home > Hardware and Networks - Other