IT Service Desk specialist
- Diverse Lynx
- 1 - 5 years
- Hyderabad
- 2 years ago
- Email to a friend
- Report this job
Job Description
Diverse Lynx is looking for IT Service Desk to join our dynamic team and embark on a rewarding career journey.As an IT Service Desk Specialist, you will be the first point of contact for end-users seeking technical assistance. Your role involves providing support, troubleshooting issues, and ensuring timely resolution of IT-related inquiries. The position requires excellent communication skills, technical proficiency, and a customer-centric approach.
Responsibilities : User Support : Provide first-level technical support to end-users via phone, email, or in-person.Assist users with login issues, password resets, software installations, and other IT-related inquiries.Incident Management : Log and categorize IT incidents and service requests.Prioritize and escalate issues according to established procedures.Troubleshooting : Diagnose and resolve hardware, software, and network-related issues.Guide users through step-by-step solutions and provide clear instructions.Documentation : Maintain detailed documentation of IT support procedures and troubleshooting steps.Create knowledge base articles to facilitate self-help for users.
Remote Assistance : Utilize remote assistance tools to troubleshoot and resolve issues for off-site users.Ensure effective communication and support for remote workers.User Training : Provide basic training to end-users on IT systems, applications, and security best practices.Conduct periodic training sessions on new software releases or updates.
Hardware and Software Deployment : Assist in the deployment and setup of computer systems, laptops, and other IT equipment.Install and configure software applications as needed.User Communication : Communicate IT-related announcements, updates, and maintenance schedules to end-users.Foster positive relationships with users and ensure a high level of customer satisfaction.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: OtherRole Category: OtherRole: OtherEmployement Type: Full timeContact Details:
Company: Diverse LynxLocation(s): Hyderabad
Keyskills: IT service desk
Similar positions
Diverse Lynx
Diverse Lynx is a Go to Place for all your IT needs . We combine industry leading expertise and our personal dedication for all your needs. Established in 2002, we are head quartered in Princeton NJ with an off-shore delivery center in New Delhi, India. The Delivery Center is 250+ associate str...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in