Associate Manager - Enterprise Support
- Globallogic
- 5 - 10 years
- Noida, Gurugram
- 11 months ago
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Job Description
Description:The Associate Manager is responsible for supporting the daily operations of the organization by ensuring effective execution of processes, maintaining high standards of service delivery, and optimizing operational efficiency. This role requires strong leadership, analytical skills, and a proactive approach to problem-solving to support the business in achieving its operational goals.
Location-Gurgaon
Shift- Night
Requirements:
Operational Oversight:
- Assist in managing day-to-day operations to ensure smooth workflow and timely task completion.
- Monitor and analyze operational processes, identifying areas for improvement and implementing necessary changes.
- Ensure adherence to operational guidelines and quality standards, minimizing errors and maximizing efficiency.
Team Management:
- Manage a team of Lead/Sr. Lead
- Lead, train, and motivate team members to ensure high levels of performance and engagement.
- Oversee shift scheduling, resource allocation, and workload management to meet business needs.
- Conduct performance reviews, provide constructive feedback, and identify opportunities for staff development.
Process Improvement:
- Identify bottlenecks and inefficiencies in operational processes, suggesting and implementing solutions to enhance productivity.
- Collaborate with cross-functional teams to streamline processes and drive continuous improvement.
- Implement best practices to ensure consistent, high-quality output from the team.
- Proven track record of leading teams, managing projects, and driving process improvements
- Proactively identify operational risks and implement mitigation plans.
Customer & Stakeholder Management:
- Handle escalations from clients or internal stakeholders, providing prompt and effective resolution.
- Maintain open communication with stakeholders to ensure operational alignment with business objectives.
- Provide support in maintaining customer satisfaction and service excellence.
- Maintain strong relationships with clients and stakeholders to ensure their needs are met effectively.
Compliance & Risk Management:
- Ensure compliance with company policies, procedures, and regulatory requirements.
- Assist in identifying and mitigating risks associated with operational activities.
- Ensure proper documentation and reporting of incidents or breaches, if any.
Job Responsibilities:
- Bachelors degree in Business Administration, or a related field.
- 7+ years of experience in operations management or a similar role, preferably in a high-paced environment.
- Proven track record of managing teams, optimizing processes, and delivering operational improvements.
- Strong analytical skills, with the ability to interpret data and provide actionable insights.
- Proficiency in MS Excel, and PowerPoint.
- Ready to Work in a 24X7 Environment
- Strong English Written and Oral (At least C1)
- Leadership and team management skills
- Excellent problem-solving and decision-making abilities
- Strong organizational and multitasking skills
- Analytical thinking and attention to detail
- Effective communication and interpersonal skills
- Ability to work under pressure and meet deadlines
- Proficiency in using data analytics and reporting tools
- Strong interpersonal skills, with the ability to influence and motivate teams
What We Offer:
Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them.
Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment or even abroad in one of our global centers or client facilities!
Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays.
Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings.
Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses.
Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants!
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Production, Manufacturing & EngineeringRole Category: ManagementRole: Service HeadEmployement Type: Full timeContact Details:
Company: GloballogicLocation(s): Noida, Gurugram
Keyskills: data analytics technical analytical production multitasking interpersonal skills client communication excel analytics technical support team leading stakeholder management management leadership writing enterprise support reporting tools powerpoint communication skills
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GlobalLogic is a full-lifecycle product development services leader thatcombines deep domain expertise and cross-industry experience to connectmakers with markets worldwide. Using insight gained from working on innovative products and disruptive technologies, we collaborate with customers to...
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