Service Desk Analyst @ Diverse Lynx

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Service Desk Analyst

Diverse Lynx
1 - 4 years
Hyderabad
3 years ago
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Job Description

A Service Desk Analyst is a customer service professional responsible for providing technical support and assistance to end-users.

The job responsibilities of a Service Desk Analyst may include:

Answering phone calls, emails, and chats from end-users, and logging technical issues and service requests in a helpdesk system.
Providing technical support and troubleshooting assistance to end-users, resolving issues or escalating to higher-level support personnel as needed.
Performing remote diagnostic tests and providing guidance on how to fix common technical problems.
Documenting troubleshooting steps, incident details, and resolutions in a helpdesk ticketing system.
Installing, configuring, and maintaining hardware and software applications for end-users.
Identifying and communicating trends in support requests to help improve the efficiency and effectiveness of the helpdesk function.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Data Science & Analytics
Role Category: Business Intelligence & Analytics
Role: Business Analyst
Employement Type: Full time

Contact Details:

Company: Diverse Lynx
Location(s): Hyderabad

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Diverse Lynx

Diverse Lynx is your Go to Place for all IT needs. We combine industry leading expertise and our personal dedication for all your needs. Established in 2002, we are headquartered in Princeton NJ with an off-shore delivery center in New Delhi, India.

Service Desk Analyst @ Diverse Lynx

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