Product Specialist
- Servicemax
- 4 - 7 years
- Pune
- 9 months ago
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Job Description
Our world is transforming, and PTC is leading the way?Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business
Our people make all the difference in our success
Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible
PTC is seeking a dynamic and client-focused Technical Support Engineer to join the Support Services organization located in Pune (India Night Shift) and supporting customers across North Americas
This role is responsible for providing a seamless PTC experience to achieve our customers desired outcomes and accelerate customerssuccess to go further than they thought possible
This position offers a candidate the opportunity to learn and use the world's leading CAD & PLM software, Creo suite of products including Creo Parametric, Creo Simulate, Creo Schematics and Mathcad Prime
Job Description
PTC is seeking a dynamic and client-focused Technical Support Engineer to join the Support Services organization located in Pune (India Night Shift) and supporting customers across North Americas
This role is responsible for providing a seamless PTC experience to achieve our customers desired outcomes and accelerate customerssuccess to go further than they thought possible
Members of the Support Services organization combine strong product expertise with excellent customer service techniques to meet or exceed customer expectations in case handling
You apply advanced competencies and technical expertise to clarify, troubleshoot, communicate, and document solutions for various customer issues
This position offers a candidate the opportunity to learn and use the world's leading CAD & PLM software, Creo suite of products including Creo Parametric, Creo Simulate, Creo Schematics and Mathcad Prime
Engineers are offered a diverse work environment and a strong career path through a variety of support positions
Excited to grow your career
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions
If you think the open position, you see is right for you, we encourage you to apply!
Your Day-to-Day
Work with System & CAD administrators, Field Consultants, Developers, and Engineers at customer sites to diagnose reported software issues related to Installation, deployment and while using all the basic and advanced modules of Creo
Creating software configurations, duplicating issues, troubleshooting, investigation of technical problems and tracking the resolution of those problems
Interact with other departments and stake holders to resolve customer issues quickly
Create and publish knowledge base articles for re-use by customers and PTC employees in the Knowledge base
Collaborate with other offices worldwide to provide first-class support for customers
Contribute to the PTC Community by providing high-quality support by engaging on technical questions, within their product expertise
Train others, mentor and participate in continual training and personal improvement as the candidate develops skills
Requirements:
Bachelor's degree preferably Mechanical or Computer Engineering
0 to 2 yearsexperience in using / supporting PTCs Windchill / Creo modules
Experience in Windchill, Creo Simulate, Mathcad Prime, other CAD packages (Solidworks, Catia, UGNX, AutoCAD) and Customization using Toolkit or J-Link will be an advantage
User level with basic administration knowledge in Windows
Strong written and verbal communication skills to deal with customer issues over phone and email
Strong troubleshooting skills by configuring, duplicating and investigation of technical problems
Good Technical writing to capture and share technical knowledge via article publishing
Life at PTC is about more than working with todays most cutting-edge technologies to transform the physical world
Its about showing up as you are and working alongside some of todays most talented industry leaders to transform the world around you
If you share our passion for problem-solving through innovation, youll likely become just as passionate about the PTC experience as we are
Are you ready to explore your next career move with us
Life at PTC is about more than working with todays most cutting-edge technologies to transform the physical world
Its about showing up as you are and working alongside some of todays most talented industry leaders to transform the world around you
If you share our passion for problem-solving through innovation, youll likely become just as passionate about the PTC experience as we are
Are you ready to explore your next career move with us
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Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Production, Manufacturing & EngineeringRole Category: EngineeringRole: Product EngineerEmployement Type: Full timeContact Details:
Company: ServicemaxLocation(s): Pune+ View Contact
Keyskills: creo parametric customer service cad creo troubleshooting catia servicing
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