Call Quality Analyst @ Imarque Solutions

Home > Customer Care Executive (Call Centre)

Call Quality Analyst

Imarque Solutions
3 Positions
Chennai
8 months ago
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Job Description

Well Versed with Training Metrics TNA, TNI, TTT, NHT/ PKT/Refresher.

The Candidate should be able to handle 20 - 30 Trainee batches.

Ability to multi-task with well-developed organizational skills.
Designing and delivering engaging training program to improve employees Product & Process Knowledge.
The Candidate will be responsible for delivering 100% throughput in every training batches.

Good knowledge of Quality tools / KPIs

Good experience in Call audits & call calibarations.

Minimum 1 year experience as a Trainer in Call center.
Candidate must be proficient in Telugu / Hindi and English language communication.
Experience in handling Product, Process & Soft skill trainings in Domestic BPO
Good interpersonal skill.

Good in PPT & Excel.

Employement Category:

Employement Type: Full time
Industry: BPO / Call Center
Role Category: Customer Care Executive (Call Centre)
Functional Area: Not Specified
Role/Responsibilies: Call Quality Analyst

Contact Details:

Company: Imarque Solutions
Location(s): Chennai

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Keyskills: call quality call monitoring call audit

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Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

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Imarque Solutions

Company DetailsImarque Solutions Pvt. Ltd

Call Quality Analyst @ Imarque Solutions

Home > Customer Care Executive (Call Centre)