L2 -L3 Support Engineer (Lead) @ Infogain

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L2 -L3 Support Engineer (Lead)

Infogain
8 - 11 years
Noida, Gurugram
11 months ago
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Job Description

Working knowledge of cloud infrastructure (Azure/AWS/GCP), network security, firewalls, and endpoint protection tools.

IT Helpdesk & Operations Management

Direct daily IT helpdesk operations, including incident management, problem resolution, and service request fulfillment.

Monitor SLAs, ticketing workflows, and user satisfaction to ensure service excellence.

Knowledge of ISTM

EXPERIENCE

8-11 Years

SKILLS

Primary Skill: Cloud System Engineer
Sub Skill(s): Cloud System Engineer
Additional Skill(s): Cloud System Administrator, Cloud System Engineer, GCP-Apps, AWS-Infra, Azure-Infra

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: IT & Information Security
Role Category: IT Infrastructure Services
Role: Cloud System Administration
Employement Type: Full time

Contact Details:

Company: Infogain
Location(s): Noida, Gurugram

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Keyskills: Operations management Ticketing GCP Cloud Network security Incident management Help desk operations IT helpdesk AWS System Administrator

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Your name (*)

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Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Infogain

A global digital engineering company delivering technology solutions that accelerate business outcomes. It specializes in cloud, data, AI, and experience-led transformation for enterprises across industries.

L2 -L3 Support Engineer (Lead) @ Infogain

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