Technical Support Manager
- Stellar Information
- 10 - 12 years
- Noida, Gurugram
- 11 months ago
- Email to a friend
- Report this job
Job Description
- Manage a team of technical support executives
- Assist B2B customers regarding any variant of BitRaser software
- Responsible for handling the Technical Support queries of the existing key customers.
- Create and Execute SLA for response
- Ensure that escalated issues are resolved timely
- Work with R&D team to get bugs fixed on priority
- Benchmark and Achieve Customer Satisfaction NPS
- Conduct Team Training on regular basis to keep team up-to-date with newer technology and issues.
- Assisting prospects in evaluation of the software as and when required.
- Managing and handling closed accounts for efficient customer retention.
- Log issues in CRM.
- Maintain features and issue reports.
- A Total experience of 10 -12 years is required in handling B2B support.
- Out of the total experience, minimum 50% experience must be in International Software/Hardware Support.
- Technical Skills: Good knowledge of computer hardware, IT infrastructure, networking, cloud platforms, cybersecurity and API.
- Customer Handling Skills: Should have Empathy
- Good Communication Skills Written and Oral
- Team management skills: Should have handled a team and worked with different departments
- Good Communication
- Technical Skills
Job Classification
Industry: Software ProductFunctional Area / Department: Engineering - Hardware & NetworksRole Category: TelecomRole: Telecom - OtherEmployement Type: Full timeContact Details:
Company: Stellar InformationLocation(s): Noida, Gurugram
Keyskills: Computer science B2B Computer hardware Team management Networking Customer retention Customer handling Manager Technology Technical support CRM
Similar positions
Stellar Information
Since 1993, Stellar has been a pioneer in providing data recovery, data migration and data erasure solutions. Stellar Data Recovery is a customer centric, critically acclaimed, global data recovery & erasure solutions provider with cost effective solutions available for Hard Disk Recovery, RAID ...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in