Getting resolution from Third parties, Vendors and suppliers for fault
Effective handling of Technical Escalations
Ensure Service Delivery as per agreed SOW / SLA
Provide support to L3 for RFO/ RCA (Root cause analysis) and Preventive maintenance, Participate in assess Risk and Impact.
Take initiatives in learning, certifications & evaluating new Networking Technology & Tools
Driving Technical Knowledge Transfers & awareness session on best practices within team by proper training session. Mentor & Hand hold L1, JE Teams.
Technical and Functional skills:
Rich Hands-on experience of implementing of respective Routing & Switching solutions OEM such as Cisco, HP-ARUBA, Avaya, ALu, JUNIPER.
Good understanding and Hands on Routing technologies like BGP, OSPF, EIGRP, HSRP, VRRP etc
Good Understanding and Hands on Switching technologies like STP, RSTP, VLAN's, VPC, link-aggregation etc.
Good understanding about IPSEC, Firewall - Netscreen, SSG, SRX.
Excellent NOC Troubleshooting, analyzing & managing the critical Incidents, Problem tickets with out of the box thought process.
Experience in designing POA for complex Change/Project.
Good knowledge in preparing RFO, RCAs, documentation, Knowledge Bank.
Actual hands on experience of implementation of ARUBA & HP network devices
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Hardware & NetworksRole Category: IT NetworkRole: IT Network - OtherEmployement Type: Full time