Desktop Support Engineer 1|| Mumbai || immediate joiner
- Progressive
- 1 - 5 years
- Mumbai
- 11 months ago
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Job Description
Role & responsibilities
Troubleshooting and Problem Solving: Diagnosing and resolving hardware, software, and network issues for end-users. This includes problems with desktops, laptops, printers, peripherals, and applications. They often use diagnostic tools and knowledge bases to identify solutions.
Technical Support: Providing first-level or second-level technical support to end-users via phone, email, chat, or in person. This involves answering questions, explaining technical concepts, and guiding users through solutions.
Hardware and Software Installation/Maintenance: Installing, configuring, and maintaining desktop and laptop computers, operating systems (like Windows, macOS, or Linux), and software applications. This can also include imaging new machines and deploying software updates.
Network Connectivity: Troubleshooting network connectivity issues, including Wi-Fi, Ethernet, and VPN problems. They may work with network administrators to resolve more complex network problems.
Asset Management: Tracking and managing computer hardware and software inventory. This includes recording serial numbers, software licenses, and disposal information.
Documentation: Maintaining accurate records of support requests, solutions, and hardware/software configurations. This helps in building a knowledge base and improving future support efforts.
User Training: Providing basic training to end-users on the use of hardware, software, and IT systems.
Security: Implementing and enforcing security policies and procedures, such as password management, data encryption, and malware protection.
Collaboration: Working closely with other IT teams, such as network administrators, system administrators, and security specialists, to resolve complex issues and ensure the smooth operation of IT systems.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: Desktop EngineerEmployement Type: Full timeContact Details:
Company: Progressive InfotechLocation(s): Mumbai
Keyskills: Desktop Support Outlook Configuration OS Installation Windows Installation Hardware Troubleshooting
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Progressive
Progressive Enterprises is a Mumbai-based masking paper roll manufacturer with over a decade of manufacturing expertise and 30+ years in the paper trade industry.
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