Tools Support L2 Professional @ CMS It Services

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Tools Support L2 Professional

CMS It Services
5 - 10 years
Mumbai
9 months ago
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Job Description

Experience on Summit & solarwinds
Tech / B.E/ Technical Grads.

Responsibilities:

Monitor and support enterprise tools (eg monitoring, ticketing, DevOps, or infrastructure tools)
Perform second-level troubleshooting and issue resolution
Coordinate with L1 support for escalated incidents and service requests
Manage tool configurations, patches, and upgrades
Maintain documentation for known issues, fixes, and SOPs
Collaborate with vendors and internal teams for advanced troubleshooting
Ensure adherence to SLAs and incident response timelines

Job Classification

Industry: BPM / BPO
Functional Area / Department: IT & Information Security
Role Category: IT Support
Role: IT Support - Other
Employement Type: Full time

Contact Details:

Company: CMS It Services
Location(s): Mumbai

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Keyskills: Tools Support DevOps ticketing solarwinds troubleshooting incidents management

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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CMS It Services

CMS IT SERVICES PRIVATE LIMITED Company Profile: CMS IT Services (a Blackstone Portfolio Company) provides high quality, end-to-end IT infrastructure solutions to cost-effectively manage IT operations efficiently. With extensive experience in managing complex IT implementation projects and integ...

Tools Support L2 Professional @ CMS It Services

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