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CSS Analyst Voice @ NCR Corporation

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 CSS Analyst Voice

Job Description

ESSENTIAL SKILLS:
  • Candidate should be comfortable to work in 24/7 environment.
  • Diploma or equivalent in IT or related fields with 3 years of work experience in IT hardware/software required.
  • Microsoft Certified Desktop Technician preferred.

TECHNICAL SKILLS:

  • Extensive knowledge of troubleshooting Windows 10 and Mac Monterey operating systems.
  • Expertise in installing, configuring, and troubleshooting Microsoft Office 365 applications.
  • Expert level knowledge of troubleshooting Internet technology and networking concepts such as VPN.
  • Should be skilled in virus/malware removal and troubleshooting customized applications.
  • Coordinate activities with third party vendors as needed for Order fulfillment, Warranties and so forth.
  • Knowledge of mobile device

COMMUNICATION SKILLS:

  • Candidate should have excellent communication - Strong command of English sentence structure, vocabulary, and grammar.
  • Neutral accent, suitable speech rate, appealing voice, and confident tone.
  • Ability to talk naturally with no need for filler.
  • Call management and effective email communication skills.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Technical Support - Voice / Blended
Employement Type: Full time

Contact Details:

Company: NCR Corporation
Location(s): Mumbai

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Keyskills:   networking CSS Analyst malware VPN troubleshooting Call management

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NCR Corporation

Atleos (NYSE: NATL) is a leader in expanding self-service financial access, with industry-leading ATM expertise and experience, unrivalled operational scale including the largest independently-owned ATM network, always-on global services and constant innovation. Atleos improves operational efficienc...