Technical Consultant
- Synamedia
- 6 - 9 years
- Bengaluru
- 11 months ago
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Job Description
We are looking for an engineer to join our Sky Europe team of Technical Consultants supporting the Sky Europe engagements. This is an exciting opportunity to be part of a strong team supporting some of our high profile, key customers. You will need to have strong experience with Linux in a supporting role partnered with excellent customer facing communication skills.
Responsibilities
- This role will also require the successful candidate to be part of the 24/7 rota and onsite rota at the customers offices in Heathrow area.
- You will be part of a team of Technical Consultants delivering support services for proprietary software components to a major customer.
- Rapid response to platform incidents, ensuring the customer is always kept up to date with the progress of any investigation, and provide input to a detailed resolution report including any further actions required.
- Work with team members to provide detailed analysis of any software defects to the development team.
- Work with team members to provide proficient and timely installations of Synamedia headend components for both production and lab customer systems.
- Participate in new system deployments, and take on new solution responsibility, as well as sharing the knowledge within the group.
- Pro active involvement in progressing backlog tickets through to conclusion.
Skills and Experience
- Proven experience working with Linux environments - Mandatory
- Strong troubleshooting skills in complex systems - Mandatory
- Experience supporting B2B customers, particularly strategic accounts - Mandatory
- Familiarity with databases and networking tools such as SQL, Oracle, and MongoDB - Advantage
- Experience in the Video/OTT ecosystem - Advantage
- Ability to work effectively in fast-paced environments and collaborate with cross-functional teams
Job Classification
Industry: Advertising & MarketingFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: IT Support - OtherEmployement Type: Full timeContact Details:
Company: SynamediaLocation(s): Bengaluru+ View Contact
Keyskills: Automation Linux Networking Oracle SQL Cloud Services Support services Customer support MongoDB Troubleshooting Recruitment
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